H+ Hotel & SPA Engelberg

An amazing perfect stay with a disappointment experience because of one Front Office Staff "Chi*ra Bu**her". If you would like to visit Engelberg, I would really recommend this hotel, the only thing about this hotel is it is not so flexible with some rules and services. INCIDENT! We only stayed for one night in this beautiful hotel, we reached out the FO for late check out, and we paid 90CHF for the late check out (3:00PM) because we went for a ski and we'll be back later. When we arrived around 3:15PM to the hotel, and would like to extend it little bit because we would like to clean our selves and pass by one of the spot. I asked one of the FO and asked them if the late check out consist of until what late, the one guy responded that it is 18:00- To be honest someone from a HORECA, I know as well that usually when you pay for a late check out, it is until late afternoon. But this Front Office Staff "Chi*ra Bu**her butt in and says the 90 CHF that we pay is only for until 3:00 PM. Thats it! Because before everything as well the guy informed us that every hour of extend should be 10CFH I respect this. Now we asked again so the 90 CHF that we paid is for how many hours. She just said 30CHF per hour. (I hope you know better how to explain things as a professional FO I expected alot as SWISS is really known for best hotel school.) Usually in my knowledge late check out is calculated based on the 50% of your hotel price but yeah maybe it is wrong what I know but I cannot accept how she did it. Not professional. Was planning already to go back here every year before the day of our check out before the incident but yeah for now change of plan.

The bar area is nice to have a family meal In the evening. The family room is very spacious but is dated and feels like it needs a makeover. The pool was too cold to enjoy but the sauna was lovely. The breakfast was great and I would recommend but the rooms let the hotel down overall so I am not sure I would stay again.

Really amazing staff. Great Breakfast. Great view from our room. We recommend Engelberg and this hotel for a nice family trip. Ps: the pool could be a bit warmer though

酒店位於鐵力士山腳下一個叫英格堡小鎮最熱鬧地帶。這裏非常漂亮。酒店門口就是超市 。對面有個小公園兒童可以去玩 地理位置非常好。附近有很多酒吧。晚上可以消遣 酒店的大堂有welcome drink裝修不錯。但是房裏面比較老，幸好租的四人房，等完兩個房間打通就住呢個空間感，住得還是不錯的，房租當然不便宜，星期六要2000多。 早餐是-瑞士這麼多天最好的早點，選擇多 停車場出入比較麻煩，要等人開門，而且租金是對面公眾停車場的一倍，建議拍對面的。酒店，有的房間會望到鐵力士纜車

很好的酒店，設施舊一點點不過員工態度很好很有禮。風景很好，餐廳也抵食！

酒店性比價很高，早餐在瑞士算不錯的。另外，酒店門口就是免費bus去ski lift，非常方便。酒店附近有coop和migros，買東西方便