Orange Tree Resort Emeishan

評價這家酒店時，感到很糾結，一方面前台的幾位美女的服務，都非常好， 特別是小馬，給我們提供了免費洗衣服，加了微信，對我們的問題回覆很快，再次感謝你的服務。也在此感謝接站的司機師傅，服務也很好。但做為攜程鑽石貴賓和專家點評員，必須是實話實説，這樣對酒店的提高也是有幫助，對攜程來説，也是保持一貫的真實評價。我對酒店的以下幾點不太滿意，希望改進：第一，衞浴裏的廁所的設計非常可笑，前面是個台階，腳站在台階上坐馬桶，屁股就會重重的摔在馬桶上，坐上後，兩衹腳還沒地方放，放在台階上，廁所的門關不上，這就會造成，整個衞浴的大門也沒法打開，另一個人沒法進來，請看圖。第二，一個五星酒店，那麼大房間，有很大的空餘位置，但沒有冰箱，4星酒店都會有。2張床，卻少一個牀頭櫃。第三，早餐剛進來，就看到沙拉里有一衹蒼蠅，不知道它掉進去之前，還在哪裡趴過，看圖，而且，不到9點去吃早餐，就基本沒菜了，問還加不加，問我吃啥，我説吃土豆絲，才加了土豆絲，其他也不加，後來又下來不少人吃早餐，基本沒菜了。第四，有免費温泉服務，但就一個小池子，水温也不高，池水的樣子和味道，一看就是自來水加了熱，根本不是地下的温泉水，乾濕兩個蒸房的門是開着的，但設備沒有打開，而游泳池的水又很涼，室外泳池也沒水，這一套系統，等於完全沒法使用，當然，我也沒看到誰使用。第五，歡迎水果，就是三個小西紅柿，第六，酒店園林很多地方雜物太多，顯得很凌亂，也不乾淨。綜上所述，衹能給2分，1分給前台，1分給接站的司機師傅。

公共區域温泉冷的，酒店服務員説可以加熱一下水。私湯的房間，池子一個小時都放不滿。衞生間也沒弄乾凈，嚴重虛假宣傳！！

除了客服內看上去像酒店，環境及配套哪裡對得起1200的房間，打着親子酒店的口號，實則無親子內容。後面的客人謹慎入住，同價格的温泉這個酒店衹能排倒數第一。

房間裏熱水基本上算是温水，放在池子裏就冷了。體驗感很差，訂了個這麼貴的房間就是想在房間裏安靜的泡一下結果冷的要命！跟酒店反應給我的回覆是用水高峯期水不熱就不了了之了。還有就是打電話去前台總是沒人接聽，無論是用手機打還是用房間裏電話打都是一樣。打通了還問我是不是有事？我沒事給你打電話聊天嗎？真是有意思！！！總之體驗感很差很差！奉勸需要入住的朋友三思！

I'm so impressed with this hotel/resort. It gives the vibe of luxury and comfortability. Its location is so close to Emeishan Railway Station. If you don't carry big luggage, you could wait for the bus Line 13. It's only four bus stops away, opposite a gas/patrol station. For me, I boarded a taxi from the train station and the hotel paid for it. The staff were wonderful and helpful to me. As I don't speak Chinese, they were eager to help, using the mobile translation app, to make sure my stay was comfortable and convenient. The room I stayed in was huge, with two queen size beds, decorated to accommodate a family with children. I love the big private bath tub next to a wide window, allowing you to enjoy the view. It's clearly designed for families with young children. There was even a big giant teddy bear and a tipi in the middle of the room for kids to enjoy. The hotel also has a full size swimming pool. Unfortunately, I didn't get to use it as I spent a lot of time in my huge private bath tub. I want to give special thanks to Ms. "Little Horse" for being so welcoming and helpful. She even gave me a bottle of drinking water when I checked out and arranged a taxi for me returning to the train station. Impressive!

We really enjoyed our stay at Orange Tree Hotel. The room was clean, comfortable, and nicely decorated. The location is great for exploring the nearby mountains. Big thanks to Xiao Yang, our housekeeper, who was always smiling and super helpful. Would definitely stay again!