Emeishan Gelaiya Resort

The word resort it’s not right as it’s more like a serviced apartment where there are a lot of apartment buildings but managed by different hospitality managers. Not easy for non Chinese background tourists as mentioned there are lots of hospitality managers for different companies due to the vast amount of apartment complexes. Got lost for breakfast as we went to the wrong hospitality manager. I would say good for local or tour groups to stay or ppl with no young children below 12 and no elderly in the family pool.

I booked a 9 pax family room before travelling to Emeishan. The family room is wide and equip with necessities. A big thanks to the customer service whom assist to arrange our huge luggages on the check in night and the next morning even though it was a rainy day. She also came to fetch us to the hot spring, a warm night porridge as supper which brought us a pleasure moment on the night.

配備的管家本來感覺很貼心，但是一點溝通問題就暗示住户麻煩，不太耐煩了。 答應的送機服務，提前一天做了預約，司機前一分鐘還説樓下等，後面竟然先送其他乘客，害我耽誤了高鐵. 我準時在樓下等，司機走了不告知，害我在樓下瞎等.我去聯繫管家，她竟然説我遲遲不下樓，我的天，我預約的時間還提前了二分鐘到，你送別人去了也和我説一聲啊.事後就一句抱歉了事。你可以不提供送機服務，提供了就協調好，誤了我的班機就輕飄飄的一句抱歉，氣死我啦！ 之後絕不住這家酒店

每個平台價格都不一樣 ，剛到就發現一樓和我們四樓的價格差了快四百，三百多就可以住，房間很小，我訂成700多，也不是圖片上的酒店，辦理在一個地方，住的地方還要自己開車，而且就像是一般家裡的房子，花了700多根本就不是酒店，住了一個類似農家樂感覺！一次性泳衣170無語

It is a bit run down but it suits your needs. I was on the 4th floor and didn't find it that nice in the sense that a mosquito still flew in and bit me during the night (you could hear it in the room). And because there's no solid wall separating you from the living room (there's just a shelf), there wasn't any way to effectively shut the mosquito out. The night porridge also came with a piece of hair in it so from that point on, I stopped asking for the nighttime porridge. The staff are not that nice and are actually quite rude. For example, the lady who made my milk tea and most of the front-desk staff with the exception of one. I have to shout out the shuttle driver; he was so incredibly friendly and really made me feel welcome, while everyone else made me feel like a hassle. My Chinese isn't that great but I try my best, and the lady who made the free milk tea acted like a burden when I asked her to repeat things and didn't even bother explaining what it was. They are not that friendly over WeChat either compared to other hotels I've stayed at. Again, I have to shout out the shuttle driver. I never got his name but he was so cheerful and nice. He also helped unclog the toilet several times; not sure if there was some kind of plumbing issue but it clogged almost every single time and so I unfortunately called him a lot. But he was so patient and helpful every single time and he is the highlight of my stay. Everyone else should adopt his attitude rather than being cold over the WeChat customer service support chat, or basically shouting at you because you are having trouble understanding the free milk tea options.

Very nice service and happy with hot spring, saw a beautiful flowers too.