The Inn at Holiday Valley

Very nice! Will stay at the Inn again next year! Friendly staff. Was great to be able to ski in and out right through the back door! Hot tub, pool, and sauna were an added bonus. Continental breakfast was good, The ski and stay package gave a nice package. It was a perfect little get away for my family!

This hotel was perfect for our weekend ski getaway. We stayed in a 2 queen bed suite garden view. It was literally a 2-minute walk from the ski lift. The continental breakfast was perfect and had something healthy for everyone's tastes. The hot tub and pool were great to unwind and our son loves swimming in the pool. The room had a ski locker and the beds were very comfortable. It was quiet at night and we had no issues with sleep disruptions. We will definitely stay here again.

While the Inn at Holiday Valley is definitely dated in terms of its finishes, it was still an overall great experience. THE GOOD The main benefit of staying here is having direct access to a lift - no need to drive anywhere. Super convenient. The outdoor heated pool and hot tub is also a nice touch but can be busy THE NOT SO GOOD The rooms have little to no soundproofing - we could hear everything through the door. Thankfully it was fairly quiet outside. While the complimentary breakfast is nice, it’s an environmental disaster - disposable single use plastic everything. Surely they could have real plates, cups, and cutlery? Or at minimum recycling?

We stayed in July of 2021, and had a great time! PROs: The rooms were nice sized, and well laid out. We had a second floor, overlooking the golf course, and it was quiet and relaxing. We LOVED the mountain coaster, ski lift (Blue Festival) and the pool at the hotel. Visiting Ellicotville was a delight, it's such s vibrant little town! I highly recommend the sculpture garden. Breakfast at the Inn was nice too. Staff was friendly, even if they were unaware of things that were going on. CONs: it is so hard to talk to an actual person. Noone answers the phone, and if they do, you are put on hold and bounced from person to person. You have to email and then be called back. The staff does not communicate with each other. We had questions about the festival (posters all over), but no-one could tell us anything about it, except where to get tickets. We had questions about the mountain coaster too. We found out later, from another guest, that our reservation included a few coaster passes. The front desk staff was unaware. Reserving a pool time is not necessary, but we were told it was. We reserved, but then the pool was so crowded we couldn't find a spot to set our towels. When we asked about it, we were told "Just go back after some people leave. It doesn't matter when you reserved for." We also had an issue with the clothesline in our shower. I had pulled the line out, but before I could put anything on it, the part that was "attached" to the wall broke loose and hit me in the arm. It left a bruise. Luckily, it didn't hit my head, or a kid, because it would've really hurt someone. It looked like it had not been screwed into the stud, just in the plaster. I informed the front desk, asking to have someone come fix it, as it was now dangling with sharp screws into our shower. It was not fixed while we were there. I mentioned this to the desk employee when we checked out, and she said she had no idea it was broken. Later on, I emailed to ask about something I believed to have left there, and asked about the clothesline again. The person who responded to my email said (again) they had no idea the line had broken. Despite the obvious communication issues, and possible attacks by clotheslines, we will go back. Just be aware when you book, that these are issues you may need to navigate.