Usuario invitado
31 de enero de 2023
We booked this hotel with on the beach in February, but when we got to the hotel after being dropped off after a 12 hour journey with cases to our horror the hotel was not open, we never got informed by the travel agent about the hotel, which we booked in February, we were left horrified and scared, we saw this Bulgarian man walk up to the hotel. I showed my paperwork which read the royal park he got on his mobile rang some number next thing he passed the phone to me, some girl spoke to me who knew my name and said a buggy would be collecting us in a few minutes, unawares to us were we were going we landed up at the royal castle. The hotel was up a hill, we couldn't go anywhere, loads of steps and out of the way. If on the beach had informed us of the hotel not open, which we booked in February by the way, they could have given us the option to go elsewhere. What a nightmare of a holiday, we were petrified after being just dumped outside royal park, we were having panic attacks, we couldn't wait to come home. An awful experience and I am in the process of writing to on the beach and we want a refund for all the trauma we have been through. Mrs McIntyre A very angry and upset lady
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