Holiday Inn Express El Paso - Downtown

高速路邊，太吵了太吵了，即使住在9層。早餐還不錯～

前台小哥很友好，不嫌麻煩地寫下好吃的菜單名字給你

衞生：都很好 環境：都很好 設施：都很好

假日酒店的床品一向很好，雙大床的房間在頂樓，開了整夜的空調，空調噪音都聽不到樓下高速公路的聲音。這間假日酒店的水流量不大，也可能是因為房間在頂層。

This is a standard Holiday Inn Express. Location is good, walkable to the proper downtown area. Parking is free. Typical free breakfast. Rooms good sized (carpeted floor, though). Fridge and microwave in the room. Full sized toiletries in the bathroom. Only small annoyance is that the outlets in the gym were malfunctioning so the cardio machines didn't work. My room faced the highway and I wasn't as bothered by the noise as other reviewers, but perhaps they live in the country where there is no noise. I stay in El Paso every few months, and I'd consider staying there again.

Stayed here for one night (that was enough). Had a 3rd floor room (even though I requested a top floor). The noise from the highway was so loud, we were unable to sleep. As an elite member, this was thr absolute worst IHG property I have ever stayed.

Management and staff were friendly. Location is good. Breakfast is lame. That’s why it’s free. Go up Mesa Street and eat at Lucy’s! Swimming pool has been closed since pandemic. Have stayed several times in past the few months. Every time, it’s the same excuse. “We are waiting on parts. The pool will be open in about two weeks.” It’s very frustrating when you are looking forward to cool off in the pool due to 100 plus degree weather, only to be disappointed yet again. Hotel needs to advise that the property is undergoing remodeling and pool is inoperable on their website as well as booking websites. It is very dishonest and misleading to guests.

Horrible experience. I was in an executive suite that attached by an inside door to the next room. My room neighbors had 2 kids, 1 of which cussed like a sailor and sounded 5 years old, at most. Parents yelling @ kids, kids yelling at parents, and each other well past 10 pm. They were so loud that I called my husband to ask his opinion and he could hear them on my phone. He told me what he would do, and I opted for the more mature option. No phones work here, including the front desk, requiring me to physically get out of bed late in the night to voice a complaint. When my complaint was made, I was the one moved, and I was downgraded after confirming it wouldn’t be a down grade. I can say, the hotel clerk did help me move upon my request, and there’s no way she herself did not hear the amount of noice coming from next door. So here I am, when I should be in bed hours ago (because I have to get up for work super early), awake and moving rooms to a downgrade. My room is booked for a week, but I’m planning to contact my company to request a move to a different hotel tomorrow that will be further away from my job site due to this experience. Further, the hotel is being remodeled (I stayed here for a night or two 6 months ago and it was being remodeled then too) so the front doors are manual, which makes it very difficult to bring in groceries and luggage and such. No phones work at all, as stated earlier. Lastly, there was a sign that said the fire alarms aren’t working either. In hindsight, how is this even safe?

Hotel is trash smells like baby poop all over and dirty diapers. The big Bro the glasses that works the front desk is very rude and disrespectful. Have to switch hotels because of this. so you can stay across the street at a different hotel.