Cortijo del Mar Resort

Apartment was firstly spacious The biggest issue is that we paid for a private collection apartment and a private pool. We were told the pool would be open on Tuesday - fine as it’s April but with warm weather! Then we were told that it won’t be open - so we have paid extra for a private pool we can’t use! The hotel reception are so unhelpful and really just didn’t care. I don’t think I’ve ever experienced such awful and u welcoming customer service

We traveled in July 2023 with Jet2 in a party of four families. The apartments are obviously privately owned and whilst they are well sized each apartment has differing furnishings and kitchen equipment. The rattan garden furniture in three of the four apartments our party occupied was perished and breaking up on either the chair arms or the top of the back of the chairs. Some didn’t even have cushions. The pool area has an overpriced restaurant bar and pool activities are overly subdued by the lifeguards who enforce the “no balls” and “no inflatables” rules. This seemed to be at the bequest of the residents as although Jet2 and Cortijo Del Mar websites claim the resort is family friendly there isn’t actually a lot for kids to do. So the restrictions on “no balls” and “no inflatables” in the pool seem to fly in the face of this family friendly claim. Neither website highlight these rules. The rules however seem to be flexible for residents as although there is a sign at the resort entrance highlighting dogs are not allowed there are signs around the resort highlighting that residents are responsible for cleaning up their dogs waste. During our trip we saw dogs in the resort and at the pool area on more than one occasion which surely must raise questions on the cleanliness of the pool area. The water in the pool seemed clean enough, however the plastic overflow grating around the pool is degrading due to exposure to the sun and whist some of it has been replaced, this seems to be in response to it breaking rather than a preventative measure. The sun beds around the pool have also seen better days and also show signs of degradation due to sun exposure with some of them exhibiting cracks which could make them dangerous. In fact one of or party sat on one and it collapsed under them and luckily they were not injured. Pros - comfortably sized apartments - apartments frequently cleaned Cons - not a lot for kids No pool table No table tennis table No entertainment (which we knew) - Wi-Fi was extremely poor and struggled with social media let alone web searches - No Balls and Inflatables allowed in the pool - Pool overflow grating breaking up and possibly dangerous - Sun beds some cracking and possibly dangerous