Mohammed_Hayder
28 de mayo de 2024
Very poorly organised hotel. Staff tried to check our family into a family room in front of building work being carried out. Unfortunately, I had to be assertive and inform the manager that the hotel either arranges a suitable room where our children will be well rested or we will cancel our booking. Manager was empathetic and arranged a suitable room. But, this should never have happened in the first place. The restaurant is extremely unorganised. On 2 occasions, we ordered our food and were blatantly given something else. The response was "unavailable". Again, I had to speak to the management. It's just unacceptable to be ordering something and yo be given something else without consulting with the guests. The staff try their best to resolve things quickly but these problems should never happen in the first place. If you're looking to book accommodation with your family, I wouldn't recommend you to visit this place until there is evidence of things improving. I certainly will never be coming back again.
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