Super 8 by Wyndham El Dorado

I don't have any problem with my stay, staff was nice. BUT BE VERY VERY CAREFUL , UNTRAINED FRONT DESK STAFF CAN RIP OFF IF YOU GIVE A CREDIT CARD TO THEM. Here is my story. I prepaid $315 to Super 8 in El Dorado, KS through AMA travel ( AAA ) for 4 days on June 10th. When I checked in on June 13 th, Alley at front desk got my CC numbers to charge $50 deposit for my stay. After I went home, I looked at my CC statement and found out the day I left Super 8 had charged $ 275 for my stay for 4 days. When I called Alley was @ front desk & she denied charging room fees again, she said they charged only $50 & will refund in 4 days. In my CC statement, there were NO $50 charge the day I checked in, but there were $ 275 charge, the day checked out on June 17th even though this was a prepaid stay . Alley kept denying charging for the room again. I called back & fourth for 1 week with Super 8 & AMA to get a refund, even though Super 8 mistakenly charged me again for the prepaid room, AMA refunded my money. If I did not check my statement , I would have double paid for my stay. Super 8 staff is there to rip off you. SO BE VERY VERY CAREFUL WHEN YOU DEAL WITH THIS SUPER 8 LOCATION. Probably staff is not trained how to handle a prepaid customer. I wanted to iron my clothes & asked for iron. Alley simply said that they dont have one. After I insisted they should have a one in a hotel for customers, she called someone & found & brough it. When I was using the iron, she knocked my door & said someone else want the iron after me. I am so glad, I got her to find the iron. Otherwise Alley will tell the other person there is no iron. I wish staff is more knowledgeable with transactions & customer service. Sam was very helpful & nice , once I asked about attractions near by, he brought me some books & magazines to go through. Overall this location is a convenience place, everything is near by eatery, walmart, dollar store etc. VERY CAREFUL WITH YOUR MONEY WHEN YOU GIVE A CREDIT CARD TO THIS LOCATION. THEY WILL KEEP CHARGING YOU.

The hotel offers excellent service and pristine accommodations, making it highly recommended. The room was exceptionally clean, and the staff were friendly and helpful, particularly at the front desk. We'll certainly choose to stay at this hotel again if we return.

Cleanliness at this motel room was top-notch, making for a comfortable stay. The breakfast spread was delightful, offering a variety of tasty options to start the day right. The staff were friendly and attentive, always ready to assist with a smile. Overall, a fantastic experience worth every penny!

Disfustinf dirty place, run down, smelled like smoke, front desk not so good. When I called to make reservation the guy was raving about how great this place was haha ! I asked him if he was at the hotel & he would not answer yes or no just changed the subject. Do not stay here !

The Super 8 Eldorado Motel offers a comfortable and budget-friendly stay for travelers. The rooms are clean and well-maintained, providing all the basic amenities needed for a pleasant stay. The staff is friendly and accommodating, ensuring a smooth check-in and check-out process.. Overall, the Super 8 Eldorado Motel provides great value for those looking for a simple yet comfortable accommodation option

Staff is not friendly and ignores requests. If you like being treated like a criminal then stay here. Otherwise, avoid this place. The whole building smells like an ashtray. In fact, there is an ashtray right outside of exit on the ground…well used with butts all over the floor

The hotel was expensive for what you get. Nothing was well maintained. The shower was gross, the TV didn't work right, the electric outlets were bad, and there were power strips all over. Nothing was very clean. Needs maintenence and a good cleaning.

Arrived at 8 pm. The room stinks of smoking. We asked for a non-smoking room and the clerk replied the hotel is 100% smoke free. The TV doesn't work. It has a Cox cable box and it is broken. We asked for a working cable box. He came to our room and sprayed some air freshener while looking at the box. I recommend he grab one from another room. He said he didn't know how. So no TV tonight and he left. We then noticed the smoke detector had a plastic bag over it to prevent it from going off when it registered smoke. We removed the bag. No Kleenex in the Kleenex box in the bathroom. The shower head is broken and disgusting. I took a shower. The hot and cold on the bathtub are reversed. Hot is on the right, cold on the left. The hotel is pet friendly and we are traveling with 2 small dogs. The back door near our room does not lock, so anyone can come and go anytime. The bed was comfortable, sheets seemed clean, so at least we got some sleep.

Couldn't understand the workers, also the room was still dirty and the bathroom was disgusting. The room was not properly cleaned. Their customer service was terrible because I couldn't understand a single word they said.