Hotel Fénix (Arenal, Mallorca)

This hotel will rip you off if they possible can. The manager - name of Andrea - thinks it is quite amusing to do this. Do not stay here. He will take one booking, and take double money from another booking if you cannot make it because their system, via *********** bumped the booking from one date to another. No class. I've never left a bad online review before, but there's always a first time, and the Hotel Fenix is it.

Very good location - 5min walk to the beach (uphill on the way back), bus stops to Palma and the airport next to the hotel, few restaurants and shops close by Clean room, nice balcony. The only negative is that you could hear the sounds from the next room, doors shutting etc so if you are a light sleeper it might not be place for you. Breakfast - good variety of food. I was greeted with the smile by all breakfast team :) Overall I enjoyed my stay 😌 thank you!

Very pleasantly surprised at the quality of this hotel considering how reasonably priced our stay was (around £24 each per night) Friendly staff Everywhere very clean and modern. Lovely, bigger than usual room overlooking the pool with very comfortable bed and modern bathroom with large shower. Nice semicircular balcony with seating Optional breakfast at 9euro was very good too - everything you could want We would thoroughly recommend Hotel Fenix

I experienced some noises that interrupted my rest. We were not allowed to use the hotel towels in the swimming pool and never got any information regarding that, saying that I had to bring my own towels to use them. I was never replied to my enquiries. I had to pay extra for everything. Tried to buy a coffee for breakfast, but the coffee machine only accepted coins and was faulty. Receptionists were attentive. Location is not too far from the sea side. There are plenty of supermarkets and bars nearby. Although public transport is available, hiring a car is recommended.

The hotel looks quite outdated from the outside, however it is more modern and minimalistic on the inside. The room ( we had a double superior) was quite big and had enough storage for our stuff. When we first got there the room was quite clean (still found couple of hair in the bathroom and the previous guests’ towel in the balcony, but that’s kinda understandable) but that cannot be said for the rest of our stay. The cleaners just re arranged the room, which we always left tided up, and didn’t clean the bathroom, the most ‘critical’ area. When we pointed it out to the reception, we were told that we needed to hang a sign on the door knob (which we were never told before) if we wanted the room cleaned. So we did everyday for the following days, but they still didn’t manage to clean the bathroom more than rinsing the sink. The towels were supposed to be changed every two days, but the schedule was most definitely off, and on the last day they didn’t even leave us any. Something of mine, which was inside a small plastic bag on top of the table, was accidentally thrown away (in their defense I can say that it looked kinda empty), and even thought it was of small value they didn’t even apologize or offer to make up for it. The noise from the other rooms was unbearable almost every night, with music playing and kids screaming. The receptionists where kind and accommodating, especially the younger ones, however it was not always easy communicating with them. The hotel is in a nice part of El Arenal, full of other hotels and it is easy to reach almost everything from there (the beach, Palma de Mallorca, the airport etc.) both by bus or walking. The hotel in general was okay, especially if you are young and don’t care too much about cleanliness, but I honestly don’t think it is worth the price.