Brown Eilat Hotel

Disgraceful Conduct, Appalling Service – A Shameful Experience! We never expected such a humiliating experience after choosing to return to this hotel for the third time. All our positive memories from previous stays were erased in one weekend of neglect and shocking mismanagement by the hotel’s management. The hotel itself is rundown and poorly maintained – an unbearable sewage smell rises from the shower and air conditioner, the balcony deck is peeling, room service is limited, there is no cleaning on Saturdays, and guests are expected to replace their towels at the reception themselves. But the worst incident happened on the day of our departure. Before the official check-out time (12:00 PM), hotel staff entered our room without permission, threw all our belongings in the trash, and prepared the room for the next guests—while we were still officially staying at the hotel! When we returned and discovered that everything was gone, we approached the management—only to be met with disgraceful responses. Instead of taking responsibility, they called me a liar, claimed there was nothing in the room, and said, "The housekeeper saw you leave, so they were allowed to enter." When we demanded to know how all our belongings had simply “disappeared,” the answers we received were shameful: "There was nothing in the room," "You’re lying," "The room was empty." But when we mentioned that we had recordings, suddenly they "remembered" and returned our belongings—after finding them in the trash! And it didn’t end there. The attitude of the management was disgraceful. The manager spoke condescendingly, disrespectfully, and with complete disregard for us—even knowing she was being recorded! There is no justification for such behavior in a hotel that claims to respect its guests. To be fair, the hotel staff were kind and tried to help, but when management treats guests this way, no good staff can save the experience. Shameful service, total irresponsibility, and sheer disregard for guests. We will never return and will certainly not recommend this place—stay away!

Overview This is a reasonable place to stay in Eilat and you won’t be disappointed. It’s a clean, modern-looking hotel with decent rooms in a convenient location near the Hilton Hotel. Service We received excellent service from the polite and helpful staff. Even though we only stayed one night we couldn’t have asked for more. They all spoke fluent English. Room Overall we were satisfied with the room. It was not huge but had plenty of storage space. We were unlucky to get one on the first floor that overlooked a construction site next door, but then we only booked at the last minute and were lucky to get any room at all as they were rapidly filling up for the Passover holiday. Other good features of the room included: • A large flat-panel TV that worked well and had a good selection of channels including all the major English news ones • Good lighting • A safe to store valuables • Satisfactory bathroom with good water pressure • Very quiet despite being on the first floor Location & amenities • Good location near the Hilton Hotel. It’s just a short walk to the heart of the tourist strip and the beach although it’s not on the beachfront. But Eilat isn’t a huge place so wherever you stay you’re unlikely to be very far from the action. • There are plenty of buses around although we found it difficult to find the bus stops. Taxis though are so cheap and plentiful that most of the time we choose that as our preferred means of transport. • Lobby and pool area are modern, clean-looking and well maintained. • There is paid internet available in the lobby. Best features The modern, clean-looking interior and lobby, reasonable prices (we paid 460 shekels for a one-night stay in April in a double room with breakfast) and delicious, huge breakfasts. Worst features Room a little on the small side and without a view. Summary At these reasonable prices we wouldn’t hesitate to stay here again.

For better or worse, most of the hotels in Eilat advertise luxury and charge 5 Star prices, while proving only a 3 Star experience. This Brown Hotel in Eilat promotes a 3 Star hotel and delivers a solid 3 Star experience. To be honest, I was somewhat hesitant when we made our reservation. The Brown Hotel chain in Israel has a mixed reputation. Some of the properties, especially those in Tel Aviv, are not well maintained or properly managed. Thankfully, we had a reasonably good experience during our stay for a long weekend. Location - the hotel is located next to the Ice Mall on a small, quiet street. The boardwalk and beach are a short +/- 5 minutes walk from the hotel. Parking - the hotel's parking lot is small and only has room for a few cars. Paid parking is readily available on the street or in the Ice Mall parking lot. Rooms - our room was rather small and there was no view, although it was clean and properly maintained. The air conditioning worked properly. Breakfast - only breakfast is served at the hotel. The selection was good enough and there was plenty of food. Pool - there is a small and quiet pool. It is clean and there is sufficient amount of shade and chairs. In conclusion, depending on your expectations for a visit to Eilat, this Brown hotel could be a reasonable option.