Usuario invitado
31 de enero de 2023
(Update from 2018 & 2021 reviews) We've stayed at Holiday Inn Express & Suites in Edwardsville, IL multiple times.. most recently for 2 nights (a Friday & Saturday). ARRIVAL/CHECK-IN: Arrived around 4:00 PM; took < 10 minutes. ROOM As a Spire Elite member, I emailed the General Manager Cathy Luttrell requesting a room upgrade. She responded very pleasantly. We were assigned a 1 King Suite, room #219. THANK YOU for the upgrade! • Amenities: Keurig, microwave, mini refrigerator, sink. The suite had a small table w/ two chairs to eat the dinner we brought with us. Not to mention a couch & the usual desk. • Bath: Plenty of hot water & good pressure. • Bed: Very comfortable! One reason we love IHG. • Cleanliness: One of the cleanest hotels we've stayed in recently! Props to housecleaning crew Chris & Danielle. Looked like they even polished the wood. And the front desk actually asked if we wanted full housekeeping services. We said yes & left a tip on the table the next morning. We returned to our bed made, towels replenished & trash emptied. • Decor: Standard/nice • Heating/cooling: Room stayed comfortable. We kept the temp at 67° which kicked the heater on every 2 minutes or so. • Sound: Sadly, this ended up being a BIG issue. The guests above/next to/across from(?) us were running/stomping for hours on end, so unfortunately I had to call the front desk. It continued until approximately 11:30 PM. I was then woken up to the same noise bright 'n early the next morning. Despite speaking with the front desk three more times, the noise continued the following the night. This time it sounded like they were bouncing a ball, running up & down the halls & slamming doors. It lasted until approximately 1:30 AM & started back up at 7:45. I don't blame HIE for the noise, but it still kept us from having a restful trip. In fact, we left exhausted. • TV: Worked as expected; great selection of channels • View: N/A • WiFi: Worked well using my laptop BREAKFAST: I was so tired due to the noisy guests that I chose to "sleep in" & skipped breakfast. My husband grabbed a bowl of cereal to go. COVID-19 RESPONSE: Plexiglass, hand sanitizer & disposable masks at the reception desk. Staff wore masks; I'd say half the guests did. CUSTOMER SERVICE: Excellent GROUNDS: N/A LOCATION/PARKING: Free parking OTHER ACTIVITIES: We did not use any other hotel amenities. Would I recommend/stay again? Yes, & we plan to fall 2022. (If it wasn't for the continuous noise, I would have rated our stay 5 stars)
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