Holiday Inn Express & Suites Edwardsville

Clean room. Nice staff. Lots of guests. Good breakfast. Only negative is that the second elevator went down after the first night stay. Still used the other elevator, just was slower. It just off of the Southern Illinois University Edwardsville campus. Great location. Stayed here before and plan on staying here again.

I was scheduled to stay for 2 nights; however, I checked out after the 1st night. The bed at this hotel is the worst I have ever stayed at. My back and neck could not handle another lumpy hard bed & gutless pillows, especially since I would have an 8-hour drive to get back home. I decided that I would just loose a $100+ rather than suffer through another excruciating night. The breakfast wasn't any better, in fact, it was awful. I arrived for breakfast about 20 minutes after the start only to find rather cold omelets along with cold, hard & micro-thin bland sausages. The bin & fixings for the oatmeal were there, but no oatmeal was made. The juice machine only had water coming out. So, I thought I would have milk only to find only a few chocolate milk container available & no white milk. I then saw the container marked 2% milk that would be used for cereal only to find an empty container - no milk. For the amount of money I paid, I would have expected a heck of a lot better experience! The next time I come into town to visit my granddaughter, I will definitely find a different hotel. The check-in staff was very pleasant and the room itself was clean.

Absolutely love Holiday Inn Express' beds & pillows. Very clean and quiet hotel. Shower had great pressure. Great breakfast. Great neighborhood. Will absolutely stay again. 10 out of 10 recommend.

We stayed at a “fancy ($$$)” hotel the night before this stay and this Holiday Inn was better by far. It wasn’t the cleanest room I’ve ever stayed at, but the service was great and the beds were very comfy. It was nice and quiet, our room was a very short walk from the elevator, and my husband was happy with the gym.

This will be the last time staying at this location. The first room we got had a musty odor. We immediately alerted the front desk and he changed our room. That night, we had no hot water for showers. We thought it might be because no one ends was in the upper floor and the pipes weren't charged. Next morning, cold showers at 8 am. When I complained to the front desk, they indicated they knew of the problem, but because of permits and other issues, there were delays in getting it fixed. He said they've had many complaints. What? We actually stayed here a month and a half ago, and the treadmills were out of service then. There were signs on equipment notifying of the inconvenience, but to still be inoperable for almost two months? Really, how long does it take to get a treadmill that works? The workout room and amenities are items advertised that we count on as guests, not to mention having hot water. Also, the exercise room had no air conditioning. Inexcusable. While the location is decent, it's just not worth not being able to count on the basics that other hotels have. We'll be staying at the one in Troy, Il from now on.

My wife and I travelled from Tulsa to Chicago last week. We were accompanied by our two daughters, and one of our daughters two sons. The boys are 8 and 12. So, our travelling party existed of people from 8 to 75, a wide spectrum of ages to appeal to. The Holiday Inn Edwardsville succeeded in taking care of each and every one of our group. The kids wanted to swim...and the pool at the hotel is very nice, and the hours that it can be used was perfect for our needs. The gym was small, but adequate for me. The rooms were very nice and very clean. The entire hotel was extremely well maintained, and the staff were ALL extremely friendly and professional. My wife had a couple of needs before we checked in, called the front desk while we were travelling, and our "needs" had been taken care of by the time we arrived for check in! The breakfast bar was extremely good, and the breakfast room attendant was excellent. Three of our group have gluten problems. The lady running the breakfast facility was very cognizant of the situation, and was great in providing great options for our gluten intolerant members. We loved our stay, and hope to stay at the Edwardsville Holiday Inn Express...sooner than later. Very good hotel!

This hotel is always my first choice when visiting the area due to its comfortable rooms, delicious breakfast, and excellent location. At check in this time there was a problem with our rooms being ready due to a systems issue that had occurred just prior to check in time. The very kind and accommodating staff, however, still took care of our party of 5 (which needed 3 rooms) so that we could shower, change, and arrive at our family wedding by 5 pm. The staff was both courteous and understanding, and gave us a generous discount because of the rooms not being available in a timely manner. We very much appreciate the help of front desk staff Tiffany, Josh, and Jared, as well as all of the behind-the-scenes staff members who worked hard to alleviate the issue affected our rooms. When I see this type of customer service in a crisis, it solidifies my loyalty to the brand. Great work and many thanks, everyone!!!

(Update from 2018 & 2021 reviews) We've stayed at Holiday Inn Express & Suites in Edwardsville, IL multiple times.. most recently for 2 nights (a Friday & Saturday). ARRIVAL/CHECK-IN: Arrived around 4:00 PM; took ＜ 10 minutes. ROOM As a Spire Elite member, I emailed the General Manager Cathy Luttrell requesting a room upgrade. She responded very pleasantly. We were assigned a 1 King Suite, room #219. THANK YOU for the upgrade! • Amenities: Keurig, microwave, mini refrigerator, sink. The suite had a small table w/ two chairs to eat the dinner we brought with us. Not to mention a couch & the usual desk. • Bath: Plenty of hot water & good pressure. • Bed: Very comfortable! One reason we love IHG. • Cleanliness: One of the cleanest hotels we've stayed in recently! Props to housecleaning crew Chris & Danielle. Looked like they even polished the wood. And the front desk actually asked if we wanted full housekeeping services. We said yes & left a tip on the table the next morning. We returned to our bed made, towels replenished & trash emptied. • Decor: Standard/nice • Heating/cooling: Room stayed comfortable. We kept the temp at 67° which kicked the heater on every 2 minutes or so. • Sound: Sadly, this ended up being a BIG issue. The guests above/next to/across from(?) us were running/stomping for hours on end, so unfortunately I had to call the front desk. It continued until approximately 11:30 PM. I was then woken up to the same noise bright 'n early the next morning. Despite speaking with the front desk three more times, the noise continued the following the night. This time it sounded like they were bouncing a ball, running up & down the halls & slamming doors. It lasted until approximately 1:30 AM & started back up at 7:45. I don't blame HIE for the noise, but it still kept us from having a restful trip. In fact, we left exhausted. • TV: Worked as expected; great selection of channels • View: N/A • WiFi: Worked well using my laptop BREAKFAST: I was so tired due to the noisy guests that I chose to "sleep in" & skipped breakfast. My husband grabbed a bowl of cereal to go. COVID-19 RESPONSE: Plexiglass, hand sanitizer & disposable masks at the reception desk. Staff wore masks; I'd say half the guests did. CUSTOMER SERVICE: Excellent GROUNDS: N/A LOCATION/PARKING: Free parking OTHER ACTIVITIES: We did not use any other hotel amenities. Would I recommend/stay again? Yes, & we plan to fall 2022. (If it wasn't for the continuous noise, I would have rated our stay 5 stars)