Hoteles en New Town, Edimburgo

Fantastic location in the city centre. Rooms spacious. Enjoyed the breakfast and the restaurant staff were very helpful. Tram stop just outside the hotel also which is a big plus.

The location was great and the room was ok. What we really struggled with is that our room was right off the elevator and not through the fire door. Every time someone opened that door it was like someone was pounding on our door.this happened throughout the night and then again early in the morning while people were starting there day. It was extremely loud and not something you could sleep through. Also. Out our closed window which was a view of the fire escape we could hear someone throwing large amount of glass bottles away several times and that was like 5am. We did not get a good nights sleep for these reasons. Make sure you don’t get the room right off the elevator but not through the fire door.

As a location, I think this is a very nice hotel to stay in; however, for a 5-star hotel, I expected a much higher level of service.  We were disappointed by several issues during our stay. First, housekeeping knocked on our door around 8 a.m., waking us up to ask if we needed cleaning. We requested the service, but when we returned to our room around 3 p.m., it had not been cleaned. Even after we went out to dinner and returned later that evening, the room was still not cleaned. Additionally, while my friend and I were resting in the room, the door had not been closed properly and was slightly open. A hotel staff then opened the door without knocking, which made us feel very uncomfortable. Another issue occurred when my friend ordered food via Deliveroo. The order was marked as delivered, but we could not find it. We asked the lobby ambassador for assistance, but she was not helpful at all. We eventually found the order ourselves, placed on the concierge desk. Overall, the service from the staff was very disappointing and felt cold and unwelcoming. While I would recommend the hotel for its location, the level of service was far below what I would expect from a 5-star hotel.

Location is very convenient, walk about 5 mins to train station. Many shop nearly hotel, highly recommend. The room is clean & quiet, but the bed is double size.

Our trip to Edinburgh was very nice the room was massive never seen a room so big and it had a full size bath and had everything you needed no complaints they don't serve food and breakfast was served in a little cafe down the street and was very tasty we were there for the xmas markets wich I wasn't impressed with its all about the food now and no little trinket stores but the hotel was very good the beds were comfortable it was lovely and warm great location for everything lovely little place across from the hotel Rosa's Thai very good food in there and excellent service couldn't of wished for better

I rarely leave negative reviews, but I feel that other travellers should know what to expect. I stayed in a single room on the top floor and was very disappointed, especially considering the price. The room was much smaller than I had expected and felt rather cramped. I paid £136 through Trip.com, even with a discount, and I simply did not feel that the room offered value for money. The room looked tired and dated. The carpet did not look very fresh, the furniture was old-fashioned but not in a charming or historic way, and there were marks on the walls that could easily have been touched up. The bedside lamp also appeared to be damaged, as the lampshade was noticeably crooked and could not be adjusted. I would also like to mention that the room and bathroom were clean, and the bed linen was fresh and clean. I knew when I booked that the room did not include a safe or a fridge, as this was mentioned in the description. However, for a four-star hotel at this price, I still feel that a safe and at least a small fridge should be provided. The television was also very small, and overall the room felt very basic for the price and hotel rating. The bathroom itself was a reasonable size, but it was not very practical. There was no shelf above the sink for toiletries, which was inconvenient. In the shower, the large shampoo and conditioner bottles were placed on the floor of the shower, meaning I had to keep bending down to reach them. I would also like to mention that access to the upper floors involves a very steep spiral staircase. I was aware that there was no lift, but I did not expect the staircase to be so steep and difficult to climb. As I was not comfortable in the room, I asked whether it might be possible to move to a different room. Unfortunately, there were no other rooms available. I had originally planned to stay in Edinburgh for another night, but I decided to move to a different hotel instead. The location of the hotel is good and convenient for Waverley Station, and the staff were polite and friendly. However, my overall experience did not meet my expectations for a four-star hotel, especially at this price. Unfortunately, I would not choose to stay at this hotel again.

Hotel precioso, céntrico y con fácil acceso a todas las atracciones de Edimburgo. El personal es atento y amable. Nos decepcionó no poder salir a la terraza superior debido al fuerte viento. ¡Tendremos que volver!

En general, se siente muy incómodo, por lo que no se siente muy bien permanecer. Como el hotel es muy pequeño, hay varias habitaciones. No hay nadie después de las 5 p.m. y antes de las 9 p.m., es muy incómodo coordinar las cosas, almacenar el equipaje, etc. Además, porque el tubo de agua está roto, se cambia al hotel al lado sin avisar a los huéspedes, lo que causa una gran inconveniente, así que espero que todos se pongan en contacto.

La habitación era bastante espaciosa y muy limpia; me gustó especialmente el tocador cerca de la entrada. El hotel está justo enfrente del castillo, lo que facilita mucho los desplazamientos, sobre todo al casco antiguo. El registro de entrada fue automático. 👍👍

Excellent hotel, great accommodation, lovely breakfast and very friendly reception staff. Position perfect for city break