Hilton Edinburgh Carlton

Una muy mala estancia. Había manchas de sangre en el colchón, huellas de zapatos en las sábanas, manchas de aceite en la funda del edredón y suciedad en las fundas de las almohadas. Después de solicitar un cambio de habitación, la recepción nos trajo sábanas nuevas y nos pidió que las cambiáramos. Nosotros mismos. Dijeron que el personal de limpieza había terminado el trabajo. La actitud de la recepción Muy mala, habló en tono de broma durante todo el proceso, y nos preguntó si Edimburgo es mucho mejor que China. Pedimos un cambio de habitación. pero al principio dijo que no había lugar disponible y nos empujó, no fue hasta que dijo que quería quejarse que nos cambió a uno mucho más pequeño, la habitación, en fin, la experiencia del hotel es muy mala, relámpago. ¡proteccion!

Está muy cerca de la estación de tren y requiere un gran paso adelante. Es un servicio muy ordinario y requiere un depósito de 20💷. Había un olor a humedad cuando entramos por primera vez a la habitación, el piso estaba desigual, las toallas un poco viejas y las ruedas de la cama no eran muy estables y se movían hacia adelante y hacia atrás. Quédate en el centro de la ciudad y ve a la playa a hacer una fogata por la noche.

The staff was not cheerful enough and not helpful . I had to move my large luggage by myself with walking steps to room inside the hotel in 1st and last day . Also , due to construction side located at the hotel , it’s difficult for finding the hotel location. Actually, no direct email for contact before my booking which was not good for my 1st visit in Edinburgh. Overall , I was not happy to stay at the hotel for my trip in Edinburgh. But the location was acceptable to walk inside the city.

Awful hotel that is definitely not 4* and the service is not at Hilton level at all…. The hotel goes under the renovation and there were only 2 lifts with queues and they are also used by the staff too We had a room for 3 people and had all set up for two people only, the room was dirty with hair in the shower and the ceiling. When I took the shower the pipe was blocked and the water started to leak to the bathroom… yes they sorted the problem quite quickly but still was not great experience There were no slippers and bathrobes. I asked for x3 slippers and they brought only one pair. I asked again and they brought only one pair again. On the third time they brought two pairs…. When I asked for 3!!! And still no bathrobes. We asked for additional blanket and it was in a random location after the room was cleaned. The room was cleaned badly on the next day we stayed. My pajamas was thrown elsewhere and I found it on the table, the towels we put on the floor to be replaced were fold dirty on the shelves… the blanket was in a random location and the cleaner did not pay any attention at all left the room dirty. Very disrespectful I felt that I had to beg for the things we are supposed to get in this kind of hotels. Shocking!!! Yes they compensated with a complimentary breakfast which was good but still the service was bad. They sent the cleaner and by the time she came we were already sleeping. And she did not speak any English … very disappointed Room 210, 26.10-28.10 2024

Room is big and clean , location is great which is near to railway station and royal mile.

Close to amenities, short walk to main train station. Very clean and comfy bed. Highly recommended.