Home2 Suites by Hilton Edinburg

As a Multi-year Diamond member I can tell you there is no level of service at this location that will make you feel as your Diamond status means anything. I am not sure who runs this location but they may want to re-think their business model. I can assure you I along with any of my personnel will never stay here This location. What is the point of having online check-in if you are going to allow your employees to manipulate your room selection for their benefit? Why even bother selecting your room preferences if your going to allow unqualified associates to manipulate room selection? Extremely dissatisfied. Hyatt will now be a consideration. I guess 19 years of loyalty means nothing.

For extended stay I would definitely stay ata a different hotel. Although the rooms are spacious the comfort of sleep was not great. Breakfast was too plain. Make sure to wake up early and have time to eat in the hotel, cause they offer no to go plates for you to take.

Overall it was just OK. I made a complaint about ants in my room and nothing was ever done about it. I had to kill them on a nightly routine. Lights burned out in the room. Toilet didn’t flush. At that point I just had to repair it myself. Staff took notes of the ant and bug situation, yet no response. On check out I mentioned it again for the young man to tell me that he would get it taken care of right away. Thanks. I’m sure the next guess will appreciate it.

I am a corporate business traveler and was in the area for business. I was working on my expenses and found a charge for $130 plus tax from this hotel. I contacted them about it and they told it was for damage to the room. I laughed, knowing I didn’t damage anything and inquired as to what the damage was. Carlos, the manager told me that I left red dye all over the linens and towels. He said it appeared that I had colored my hair and the dye ruined the towels. I explained to him that I did not color my hair, that I am a 50 year old woman who has her hair professionally done every 6 weeks. He wouldn’t hear it and talked over me and told me I ruined the towels and I would be charged. He indicated he had a photograph of the damage which “he would send me” that he has never sent. I asked him if it was possible housekeeping tagged the wrong room. Trying to diplomatically work through the situation to which he told me that was impossible. I asked him if he was aware that the same night I stayed my co worker was assigned a room with not a couple of strands of hair in the bed but clumps of hair and had to ask to be moved. He wouldn’t answer that. I feel like this is a shakedown and an attempt to make extra money. I contacted Hilton Corporate and they tried to deal with him too. I wouldn’t stay here again on a bet. Hotel was nice enough. Cleanliness and integrity are clearly a problem.