Inner Banks Inn

Wedding date was double-booked after paying save-the-date deposit with no communication for 2-months. We toured the venue early April 2025 with wedding coordinator Jennifer Byrum and loved the Inn and the Mulberry Sound space. Jennifer took notes on a legal pad with all of our details during the tour and promised us a great planning experience, open communication, and that they only book a limited number of weddings each year so each event can have the best service possible. At the end of April 2025, we called Jennifer to save our date and pay our deposit! During this call, we had to give Jennifer all of the details again that we saw her noting during our first meeting, this should have been a red flag. We immediately got a receipt for our deposit and were told we would get the contract in the next day or two as well as the info on room-blocks, vendors ect. Four weeks went by and we heard nothing. We checked in via text to Jennifer a few times and never got a response. We called and emailed in case Jennifer was out and we never heard back from anyone at Inner Banks Inn. Finally, at the end of June on a Friday at 8pm, Jennifer called with the Proprietor, Susan. Susan started explaining that they changed software systems and that was the reason for the delay in the contract. They began with wanting to confirm all of our wedding package details again, for a 3rd time, then finally asked us to confirm the wedding date we booked. Once we said the date, they said they had accidentally double booked the date, blaming the software change-over for the mistake. But said that we did book the date first so we could have first-dibs if we wanted to move to a better weekend or keep our date. We wanted to talk with family and friends before moving dates since we already gave many a heads up but they needed to know RIGHT then (after 4 weeks of no communication with us, they needed to know immediately). So, we chose to keep our date, and asked exactly when we would be getting our contract now. They promised again we would get it in a day or two now that the new program was up and running. Another week went by and there was no contract and no communication. Finally Susan and Jennifer called back and Susan said there was "no fair way to prove who booked first" and that it was impossible to say, so as a result we could not keep the date. Even though we had a dated receipt from when we paid our deposit, she refused to use that as any timeline proof, end of conversation. After more delay and many phone calls (unreturned), we got our deposit money refunded. Susan promised to refund us also for the money we already spent o, save-the-date cards ect, but we have yet to see any of that refund, 8-weeks later now. In summary: - wedding date was paid for and yet double booked - horrible communication - we were left with money spent out of our wedding budget, 2-months behind schedule, and without a venue - Jennifer and Susan are a huge disservice to what would otherwise

The staff was very friendly and provided excellent guidance about places to visit in Edenton. The accommodations provided a comfortable, relaxing atmosphere. Breakfast was outstanding!

Beautiful scenery and town. The hotel was spotless, warm and welcoming. The kids enjoyed the chess coffee table. Beds were soft and luxurious. Tarek provides excellent service and the food was generous and perfectly cooked. Thank you!

Our visit included 12 friends who accompanied us for a 3 night stay in the Pack House. It was flawless in all respects. I can unqualifiedly recommend this spot. Bravo!

Fantastic treatment from all the staff. They kept us informed of our upcoming stay, and options. Breakfast was delicious. Rooms were fresh and clean. Terrick in the dining room was very accommodating! it was close to everything in town and I would love to come again!

Very comfortable lodging. Excellent pillows and mattress. The bicycles came in handy enabling us to explore areas of Edenton that we wouldn’t have been able to otherwise. Breakfast was delicious. Jennifer was very informative and her enthusiasm for Edenton was infectious. We will stay there again.