Regency Inn of Eddyville Kuttawa

I live in the area and needed to stay here due to freezing temperatures and an unfortunate power outage. I called and dealt with a very nice gentleman who promptly found me a room. I was there within the next hour. The room was ok and I slept through the night (with earplugs as it is on a highway). I called the front desk because I needed to extend a night and dealt with the same gentleman. He told me to come to the office and we'd take care of it. About thirty minutes later the room phone rang and when I answered, there was a man yelling "You pay!". I had no idea what was happening or who it was.He actually rightened me. I asked him to repeat himself and he just yelled the same thing again. It was painfully clear when I tried to talk to him that he didn't understand me at all. So, I went to the office to see what the heck was going on and the chaos continued. Despite trying, we could not converse. He kept asking me for information I didn't have and made several calls to a man that spoke his native language. Then he slipped me back my room key and waved me off. It was incredibly frustrating! How do you run a business without being able to clearly communicate with your customers in any way??? I know that this is a very small town and a small motel, but if you can't handle as simple a task as adding a night to a room, then maybe this shouldn't be your job. Having worked in the service industry myself, it just shouldn't be this hard.

Nicely renovated motel with an excellent contentential breakfast. The staff was both friendly as well as prompt and helpful with our 1 issue with the TV. The room amenities were better than average (soaps, shampoo, coffee, etc) and the bed was quite comfortable.

We arrived super late in the night and the staff was super nice and accommodating! The room was super clean and we fit our entire family of 5 in one room with ease! Best road side hotel to stay at if you like unique experiences!!! We just lucked out I guess!!

This little place was so refreshing! It’s a small motel - old-fashioned style, but all rooms are totally modern, clean and well- appointed. The beds were very comfortable, and there were plenty of toiletries and towels. But even more, the people who own and operate it are so kind and caring. It felt like home.

The people Or Owner were the FRIENDLIEST I have ever met.The rooms were very clean and comfortable.I recommend this place to anyone.The price was great to. My husband And I will Stay there when we are up that way

Not a bad hotel very basic has a ok pool. There was a mix up with emailing of room conformation and the front desk Manager/owner said he would discount out rate at check out and he never did, I wouldn't have minded not getting a discount but he willingly offered it without us even asking then charged us full price.