Premier Inn Southampton (Eastleigh)

We stayed at Premier Inn Eastleigh for my husband’s 40th birthday, and it was truly a memorable experience! I had arranged for cake and decorations to be delivered to the hotel, and Morgon, one of the staff members, went above and beyond to make everything perfect. She kept it all a surprise, ensured the cake was sorted, and even upgraded us to a newly refurbished room. Nothing was too much trouble for her, and she made us feel so welcomed and special. We hadn’t booked for dinner service when we arrived, but Morgon made sure we were accommodated, which was such a relief after a long day. All the staff were fantastic—friendly, great with our kids, and they even wished my husband a happy birthday, making a lovely fuss over him. It was the perfect start to our holiday and birthday celebrations before heading off on our cruise. Thank you to Morgon and the team at Premier Inn Eastleigh for making this such a wonderful and stress-free experience. We couldn’t have asked for better service and hospitality! Highly recommend!

Comfortable rooms but stay was ruined by the awful breakfast. Stayed for one night on route to a family event near by. We were full aware the hotel is in a less than attractive location and desperately in need of external renovation. Rooms appeared to have been recently renovated and hotel was very thorough in sending a email everyday for 10 days before our stay to let us know the lift was not working. The horror that ruined our stay was the breakfast that we now refer to as the M3 road kill.

Very comfy bed in a standard room, slept rather well other than noisy neighbours. Have tried an up grade before at another premier inn but the mattress was lumpy. No idea why? Athena on reception was lovely and seemed happy in her work which is nice to see after a 4 1/2 hour journey fraught with road closures. Room was tidy, bed was clean and comfy. Why glass cups for tea? China cups please! One slight “worry”, the glass shower door allowed water all over the floor which in turn has made the floor soft and uneven possibly leading to someone downstairs getting a shower they might not want?

Bed so comfy and room temperature great when sleeping. Really helpful staff Athena and her team were brilliant and so accommodating thank you! We had to change our room as needed a family one so they did that no trouble. It was just what we needed for our weekend trip to see family.

From the moment we arrived until we left we had a fantastic experience. Nothing was too much trouble for the staff. Our room was beautifully clean and well appointed with plenty of space, a comfortable bed and generous towels. We have stayed in many Premier Inns but this was the best.

The hotel is basic but decent enough for short stays. Good location for Concorde Club which is great for live music and close to motorway. However we were ripped off by a taxi company who charged £20 for a less than 2 mile trip to the Concorde Club. There is a telephone positioned on the wall in reception. Visitors beware. Our return trip cost £5.60 in an Uber.