ph0ugh1
23 de octubre de 2023
We, too, had the bad luck of staying here during the elevator issue. Hauling luggage up stairs should not be something seniors should be expected to do. There should be dedicated staff to do this if you know your elevator is going to be out for some time. At a $400+ price point for my room, it was pretty laughable. I'll try to include photos. Very worn out room. The TV didn't work, but someone came fairly soon to correct it. The door did not close properly and had to be slammed - something apparently others had an issue with on our hall. The toiletries were a complete joke. The buffet Sunday morning left much to be desired - few options. Bananas were brown. No other fruit. That is bad enough when a buffet is free, but when you're expected to pay...??? We ended up ordering off the menu, and the food was okay, but it was a little disconcerting that my husband's toast, my son's muffin and my juice came off the buffet. Staff (although nice) had to finish their personal conversations before waiting on the table. Desk staff tried to be helpful, but this hotel is just not up to par. We did get a Diamond member parking space, so there's that...
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