Usuario invitado
6 de junio de 2024
I stayed here once before, and it was fabulous. However, this time, the hotel was filthy and unacceptable, and my room was missing standard items. When I checked in at 6:15 pm, the floor with my room was full of garbage bags (more than a dozen!) with smelly & spilled garbage, dirty pizza boxes, soiled linens, etc. They filled the entire length of the hall, which smelled rancid. I understand this was the end of a holiday weekend, but it was more than 7 hours after check-out time, and more than than 3 hours after the next check-in time began. They were removed after I called the front desk, but the next morning, there were open bags of garbage (including again, smelly food garbage) that had been removed from the hallway bins and left sitting open in the vestibule by the elevators. My room had been somewhat cleaned, but was missing a soap dish by the sink, a sponge and dish drying tray in the kitchen area. Finally, the kitchen sink was completely clogged and backed up instantly. After some investigation, we realized that the food disposal unit was partially unplugged. So we plugged it in and ran it for a while. That solved the problem. But it clearly hadn't been run in some days, and whoever cleaned the room should have noticed given that the water backed up instantly. That made me wonder how well the room had actually been cleaned! Overall, it felt gross! Given the Hilton name and the price, I expected far better!
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