Joia Aruba by Iberostar

Food on the property was great, one of the best hotel gyms. Everything seems to close/stop fairly early in my opinion and the bed wasn’t super comfortable. Overall beautiful property, close to the beach, and staff was excellent

Members beware… If you’ve grown accustomed to the excellence, services, and amenities of the Iberostar JOIA brand, this is NOT the same level Addressed concerns with property staff, membership, and PR person - each time met with “it’s different in Aruba.” Felt like a bait and switch situation. PROS: - Beautiful facility - much still under construction, overall nice and clean - Italian restaurant and breakfast buffet wonderful. Only one other restaurant open near the beach/street. - Staff very friendly and helpful across property! CONS: - NOT Adult only as with other JOIA - NOT all inclusive. Had to pay for services/foods/drinks always included at other JOIAs. Basic liquors were charged and not “included” in membership benefits - No designated member area on the beach. Made reservation for beach first day, upon arrival they had no idea n had to wait for chairs to be set up. Kevin took great care to bring drinks/food, but took forever (not his fault) bc beach is across busy street from resort. - Beach area is public and people set up tents/chairs directly in front of you closer to water - Designated pool member area overrun with nonmembers. No dedicated staff serving members at the pool area. Had member concierge waitress running back and forth to care for everyone. - Spa not properly staffed to allow for member services while there Overall, not five star resort. If they merge other JOIA services/amenities with the beauty of the property, this could be a special place.

I really fell in love with Aruba, with the hotel and the friendliness of the people. The hotel is very clean, beautiful, with good food and an amazing beach. I'll be back soon.

Upon checking into the room, we found half-eaten food wrapped in wax paper in the mini fridge.

The Perfect Honeymoon! My wife and I stayed here for our honeymoon and it was fantastic! It’s everything you’d expect from a brand new 5 star hotel. The room was great, the food and drinks at Marea were excellent as well as the poolside food and drinks. Special shout out to Camille at the rooftop bar/pool, she was so sweet and made our time by the pool that much better! The beach in front of the resort is beautiful and very quiet compared. We loved everything about our stay and can’t wait to come back!

Joia at Iberostar Aruba was one of the worst “luxury” resort experiences I’ve ever had. While there were a few kind and professional staff members—the bellmen were incredibly helpful and friendly, assisting us with luggage and promptly getting us taxis whenever needed, and the front desk personnel were polite and welcoming—unfortunately, the rest of the experience was a disaster. The service at the restaurants and bars was appalling. Staff often stood around doing nothing, rarely approached our table, and made no effort to see if we needed anything. At breakfast, we were rushed out every morning - a plate was taken out of my hand when I told waitress I wasn’t done repeatedly. Staff was constantly hovering over us like we were in the way. It was uncomfortable and rude. Beach and poolside service was just as bad. We were ignored while waiters passed us multiple times to serve other guests. It took forever to get a drink, and we often gave up entirely. At the rooftop bar, we asked if we could order food from the downstairs restaurant and were told no—we had to order it ourselves and go pick it up. Meanwhile, our neighbors by the pool were getting full service and had the exact same food delivered to them. The double standard was blatant and completely unacceptable. To make matters worse, the drinks were a complete rip-off. They were expensive, weak, and clearly watered down—I had several and didn’t feel the slightest buzz. It’s obvious they’