Residence Inn Eagle Boise

Our organization had a workshop at the hotel. The room we met in was spacious. The staff that set up our snacks, drinks, etc., was AWESOME. The breakfast was very good. On another note, our room was nice, clean and roomy. The bed and pillows were extremely comfortable. Thank you to Ryan, who oversaw the food for our conference, and Connor, who checked us in. The rest of the staff were great as well.

This was such a disappointment. First of all - staff was amazing, especially Alicia. While they did their best, the hotel has serious flaws. First and biggest was the lighting. In their misguided attempt to be eco friendly they installed a lighting system that hardly emits any light. And consistently blows a fuse. So frustrating. My wife couldn't see to put her makeup on. We moved rooms because it kept shutting off. Only to have the same thing happen in the new room. The toilet didn't flush. When I requested a plunger the staff admitted that this happens frequently and tried to come up with a plausible reason (new building, getting the kinks worked out - really?). The gym is awesome and the pool looked great. But they failed on the basics. Also, in a room with two queens, the ventilation blew directly on my head making getting sleep nearly impossible. Who designs these places? Huge disappointment for Marriott.