Hoteles en Dusseldorf con Spa

El hotel era un buen lugar ideal, era el hotel perfecto para mi viaje. Definitivamente volvería a reservar. Si tienes segundo pensamiento no este hotel vale la pena.

The location is perfect. Lots of Japanese restaurants and cafes in surrounding area. Hotel room is nice but our room had a loud noise from the airco when it turned on. The cleaning service could done a better job.

El hotel es muy agradable, la ubicación es superior, la actitud del servicio también es muy buena, la recepción está llena de sonrisas, la cama de la habitación es muy grande, puede dormir una familia de tres sin estar abarrotada.

location is A+. 2 minuite walk to the Heinrich underground station which takes you straight to the Messe. Hotel is nice. strange layout but its a medieval building so its part of the charm. Front desk leaves much to desire for a 5 star hotel. the room is ok. was given room 131. mattress was collapsed and definitely not commercial 5 star hotel standard.felt more of a foam cushion than a mattress with just 10 cm height of cushioning. i am 1.87 mtrs height and 110kgs. the mattress went concave when i lied down and my upper back muscles namely rhomboids and lats felt it badly in the morning. Advised the front desk who replied nothing can be done because all mattresses are like that. i don't insist or complain further if i am refused or rejected the first time i ask. on my checkout i advised front desk whose manager was present and i advised i was very happy with location but not with bed. i had no reply from her and she moved away stating in awe that no one had such an issue. on a positive note the breakfast operators who were very attentive and courteous at all times. for 950 euros for 3 nights i think they are very lacking in not being able to provide the basic hotel service of a good nights rest.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

De nuevo, y por motivos de trabajo, estuvimos 5 noches alojados en el Hotel. En esta ocasión quedamos totalmente encantados con la atención de Sofía Vélez en Recepción, siempre atenta y pendiente de nuestras necesidades. Mil gracias Sofía, da gusto con profesionales como Usted. ¡ Volveremos sin duda !

Los positivos: - Hotel elegante con chiquil, habitaciones con buenas vistas - Personal de recepción muy amigable que fue a la milla extra para encontrar un restaurante adecuado para nosotros en una noche de fin de semana ocupada - Bien conectado al centro de la ciudad y la estación principal por Transporte público - Vicino Little Tokyo a pie a distancia - El desayuno es bueno y de alta calidad; la habitación de desayuno tiene buenas vistas - Nice, bar vivo en el flujo superior, con grandes vistas también; no el típico bar del hotel Los negativos: - El restaurante está totalmente reservado, no hay habitación/flexibilidad para reservas espontáneas ni siquiera para los huéspedes del hotel - esto no debería ser el caso - No hay cafeterías/tea en la habitación - El desayuno buffet se pulveriza en un pequeño rincón de la gran habitación de desayuno; El hotel tiene una gran experiencia en el campo de la construcción de la cafetería, pero no se puede hacer nada por la cafetería. - La capacidad de los hoteles es demasiado pequeña para el número de habitaciones/hospitales en el desayuno. No es un mensaje relajado, ni lo que usted esperaría para un hotel con esta etiqueta de precios. Si hay problemas regulares con esto, el hotel debe dirigirse para resolver estos problemas en lugar de «consultar» a sus huéspedes para elegir un horario anterior para tener una experiencia de desayuno relajado. El hotel es un hotel muy elegante y con algunas cuestiones más pequeñas. Recomendaria un viaje a la ciudad para parejas y amigos. Menos adecuado para familias con niños menores.

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Muy satisfecho, el servicio es bueno

Stayed here as part of a boys trip to Dusseldorf, Cologne and Dortmund. Staff were all very friendly and approachable. Rooms were spacious and cleaned every day. Hotel's not too far from the mainline railway station. Only drawback was, there is a small bar in reception but we still made use of it on our return at night. We booked online and paid on arrival. There was an issue with the card machine only accepting certain bank cards. For example : wouldn't accept my Barclaycard ( contacted Barclays and their system showed no attempted transactions ) but DID accept my RBS credit card. Luckily I had more than one card with me ( don't take AMEX with you either as only Mastercard and Visa accepted). Other than that, an enjoyable stay.