Usuario invitado
24 de julio de 2025
We stayed at this 5-star hotel during our vacation, but unfortunately, it did not fully meet our expectations. The breakfast was quite repetitive, with the exact same options every day, which became boring after a while. In addition, the food was not labeled with allergens, and many dishes contained nuts, which made it difficult for guests with allergies to make safe choices. One of our rooms had a persistent smell of urine, especially in the bathroom. We reported it to the reception three days in a row, and although they said they would inform housekeeping, nothing seemed to improve. It didn’t feel like the issue was taken seriously. The air conditioning in the same room also didn’t function properly, making the stay uncomfortable. On a positive note, the rooms were spacious and nicely furnished. The sunbeds were fantastic, and the hotel had two beautiful pools in different areas. However, one day one of the pools was rented out for a private event, leaving very limited space for other guests — and there was no prior notice given. Overall, the hotel has potential, but several important areas need better management and attention to detail.
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