Unscripted Durham - JDV by Hyatt

It’s okay. Kind of reminds of an old beach motel. The pool was extremely dirty but it was windy as all get out that day. Rooms were fine. Staff was excellent and extremely helpful.

Love it! The Unscripted Durham is a hotel I see often when I come to town and have always wanted to stay here. It did not disappoint!!! My boyfriend and I traveled from Philadelphia and the room was just what we needed after our long drive. Our clean, comfortable, spacious room overlooked the Bull downtown and pool area. The staff were very friendly and knowledgable and we felt right at home away from home.

Location & comfort great.Service needs improvement Had to request shampoo & conditioner as none in room. Very basic set up for price - knew it was windowless but still paid $800 for 2 nights as went to an event. The TV only worked for first night - requested service 3 times and was told they would be at room shortly but no one ever arrived. Could not access Amazon or Netflix either. The TV was located to right of bed - but the bed faces forward so awkward setup. Had prepaid parking but had failed to give us a code to scan when left parking lot so paid extra. Offered a free VIP breakfast downstairs and only one staff member working doing the ordering, cooking, waitressing and fulfilling other orders. Poor woman was working really hard. Waited 35 mins and left as restaurant was filling up and people getting antsy The positives were amazing location downtown and really comfortable bed. Just disappointing service and amenities for the price. Staff were helpful and pleasant every time we approached them but eventually we just accepted were not getting any requests fulfilled so didn’t spend much time in room

This is a neat hotel. The rooftop dining was really cool as they had igloos and yummy winter drink options. It's in the heart of downtown and walkable to all the things. Staff were very friendly and accommodating. There was some crazy loud drag racing out front at 2am, but otherwise, a nice stay. Worth $500 for one night? No.

Well first room I was given was not clean so I was placed in another room. I was satisfied with that and the staff was apologetic and accommodating. Thank you for trying to redeem yourself. I appreciate that.

not a good stay The Friday and Saturday service desk reps were great. However, the room air conditioner and room telephone didn't work despite the maintenance person's attempt to fix them, TV apps like Netflix didn't work because the internet service was poor, so I had to walk down to the front desk, and there was no soap in the shower dispenser. Plus, I tried to use a food voucher on Saturday at 9:30 am, but they ran out of the sandwiches I wanted and didn't offer a reasonable substitute or compensation.