Premier Inn Dunfermline

Tired looking and needs updating , breakfast is cold but tasty shouldnt cook so much all in one go so it’s just sat there

Booking a premier inn is normally my go to as it’s a safe bet and you know what your getting with there standards. Unfortunately the room was not up to its standards, it was a very, very tiered hotel. After paying for 3 nights at the price of £234 for a family of 4. We had to delay a night and pay an extra £38 to move the date one day later. I was so disappointed in the cleanliness of this hotel. The room we had a first was in need of some care. It had a lot of damp patches in the bathroom. The bathroom vanity was disintegrating near the toilet. The carpet was so old I’d thought I’d gone back in time. I booked a family room for me, my husband and my two children age 9 and 11. The room was so small we could barely put our cases anywhere. They’d put in two single beds squished in near the wall. I’ve staying in loads of premier inns around the country and I’d say this is the worst one I’ve ever been to. I spoke to the lady at the from seat explaining to her that to room was really small for and I’d booked a family room and as we were there for 3 nights is there anyway we could move rooms. Emily the lady on the from seat was so helpful she managed to find a little bit bigger room for us to stay in. She set up another bed. Very grateful. Don’t think we’ll stay here again. Breakfast buffet was ok, not amazing.

Staff were kind, attentive and thoughtful, especially Chelsey on the front desk. Huge, comfy bed. Clean warm room, ensuite was clean and well appointed. Lovely hot shower. Restaurant was excellent with kind staff and hot, tasty meals. Breakfast was hot with a wide choice of food to help yourself to. Evening meal was hot, tasty with lots of choice. Very impressed.

Really disappointing experience. Had requested reception to clean room, clear bins and change bed line before we left. Came back to see none of this was done. Bathroom bins room bins were not emptied. Bed linen and duvet covers were no changed. Bath sink were not cleaned. There were no toilet rolls filled. Please avoid this specific stay at all costs.

My friend and I recently stayed for 3 nights, and we were greeted by the lovely chelsey, and her hospitality didn't stop there. Chelsey didn't just go above and beyond for us, she went out of her way to make us welcome and make our stay the best it could be. Absolutely brilliant member of staff. And also john, who with minimal knowledge on my health condition (type 1 diabetes) helped me very much when I were suffering a hypoglycemia episode, john remained calm and fed me chocolate and juice, essentially saving my life. All in all, the staff here are amazing!

easy to check in/ out despite arriving late that evening! plenty free parking available and a lift is available to avoid dragging luggage up the stairs. hardly heard any other guests from our room and housekeeping were super friendly and helpful as and when needed. super comfy bed however room was consistently 25^c, ac only had heating options. bathroom had a large crack in the baseboards, black (mouldy?) markings on ceiling, and shower curtain did not reach both sides/ stay towards edges resulting in the floor being soaked. would stay again because most issues were minor and primarily used the room exclusively to sleep throughout the week!