Premier Inn Dunfermline

Booking a premier inn is normally my go to as it’s a safe bet and you know what your getting with there standards. Unfortunately the room was not up to its standards, it was a very, very tiered hotel. After paying for 3 nights at the price of £234 for a family of 4. We had to delay a night and pay an extra £38 to move the date one day later. I was so disappointed in the cleanliness of this hotel. The room we had a first was in need of some care. It had a lot of damp patches in the bathroom. The bathroom vanity was disintegrating near the toilet. The carpet was so old I’d thought I’d gone back in time. I booked a family room for me, my husband and my two children age 9 and 11. The room was so small we could barely put our cases anywhere. They’d put in two single beds squished in near the wall. I’ve staying in loads of premier inns around the country and I’d say this is the worst one I’ve ever been to. I spoke to the lady at the from seat explaining to her that to room was really small for and I’d booked a family room and as we were there for 3 nights is there anyway we could move rooms. Emily the lady on the from seat was so helpful she managed to find a little bit bigger room for us to stay in. She set up another bed. Very grateful. Don’t think we’ll stay here again. Breakfast buffet was ok, not amazing.

This chain of hotel saying its a budget hotel but they are asking for one night in september weekend price of £212 for one night some how i dont think this is budget when the Holiday same night are only asking for £91 shocking place would not be going to this place agen

Dump awful robotic staff fake smiles where has the sparkle went reception never manned dust everywhere windows in reception filthy corridors and rooms filthy was allocated newer room but mould in bathroom hairs on bed and old milk carton on window sill

We had a fantastic stay on Saturday 5 April. Andrea could not have been more accommodating and attentive towards us. Thank you for a wonderful experience. We have stayed in this particular location several times now and have never had a bad experience. The staff here are always good to us, and we will forever be grateful.

We arrived late at night and therefore did not realise how bad the room allocated actually was. In the morning, this became very apparent. The bathroom did not smell very fresh at all, the paintwork was dirty and mouldy, the shower head was very mouldy with black slime emanating from the shower head. There was also a large crack in the toilet bowl which all in all is less than hygienic! The curtains in the room were in very poor condition and one was fitted on wrong rail meaning it could not be opened. In the morning were unable to report issues at reception as there was no one there at checkout and we had to leave promptly to be elsewhere. I now know that there is no point in reporting to customer services online if you are seeking any form of recompense (worth noting!) - apparently they are unable to do this if you did not (or could not) report this at reception of the actual hotel ???? I am actually quite shocked about the condition of the room as I have never seen anything like it before - quite disgusting!

A cot was requested but a junior bed was supplied....no good for a 7 month old. Nothing could be done to change it. The Manager chose to close the bar and restaurant at 8pm knowing that we were booked into the hotel and had called ahead to be told it was open. The room was tired and in need of refurbishment. Good comfortable bed. Generally not a welcoming experience. I would not bother again given other similar brands are available locally.