Usuario invitado
3 de agosto de 2024
Very MUCH disappointed with this hotel, I paid 50% deposit for my booking as per their request & because of a circumstance beyond our control we have to cancel the booking which happened to be more than a month before our booking date. I was told they will give me a refund but for some reason they penalised me of 30% , it's not even on the form i filled up that says a penalty will apply. After some help with 2 nice staffs, they changed it to 20% penalty instead of 30% after I tried to negotiate that i will just take the penalty but at least 10% unfortunately, they won't accept 10% but 20% instead (still they are not supposed penalized me), the room was booked straight away after being cancelled as it's foundation day in Siliman & besided they will be fully booked anyway. TO MAKE THIS MATTER WORSE, THE REFUND WAS FINALLY DEPOSITED BACK TO MY ACCOUNT AFTER MORE THAN A MONTH LONG OF ALMOST EVERYDAY FOLLOW UPS. How honestly is disappointing, to think, every year we stay with this hotel, BUT NEVER AGAIN!! I WILL NOT RECOMMEND.
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