Usuario invitado
13 de noviembre de 2023
I recently stayed at the Courtyard Marriott Sugarloaf in Duluth, GA with my wife for three nights, and unfortunately, my experience was quite disappointing. Throughout our stay, the housekeeping staff neglected to clean our room, make the bed, or provide fresh towels. After bringing this issue to their attention on the first day, they informed me that they only clean rooms every two days, but even then, they failed to do so. I lodged a complaint once again on our last day, only to receive a simple apology from the staff. Moreover, the room only had a coffee machine, which did not come with an instruction manual. Unfortunately, I didn't have the time to figure out how to use it, thus I was unable to make tea. To make matters worse, there were no tea bags or sugar provided either. Lastly, our initial booking at Courtyard Marriott stated that breakfast would be included. However, they later reneged on this promise, claiming they did not receive enough confirmations from our wedding group booking. Upon further inquiry, I discovered that the majority of the group had selected the Hamptons Inn due to their superior service and facilities compared to Courtyard Marriott. I chose Courtyard Marriott based on my excellent experiences with Marriott in Dubai and Saudi Arabia, as well as its reputation as one of the more expensive hotels in Duluth. Unfortunately, my assumptions were proven wrong, as my stay at Courtyard Marriott proved to be a terrible experience overall.
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