Extended Stay America Suites - Atlanta - Gwinnett Place

比較滿意，但所謂的含早餐，實際上是沒有的，平時也看不到工作人員。含早餐也是沒早餐。 設施：陳舊 環境：過道中許多做飯的氣味。

The beds are comfortable. The rooms are descent sizes. You can sleep at least 6 people per room. The front desk people are great. The housekeepers are wonderful. Come stay here and experience the nice and quiet place. You can also visit the mini golf course right next door.

My stay was wonderful the manager was very accommodating and nice. Loved my stay. The housekeeping was very attentive. My room was clean and I was always served with the quickness I would recommend this hotel in Gwinnett county if you stay in a hotel

Would never recommend anyone stay here. I booked a specific room months prior only to arrive and be told it wasn't guaranteed and they had no more left of the type of room I had paid more to book. Was handed a trash bag with sheets so one of us could attempt to sleep on the floor. The room was so humid and hot when we got inside and we turned the AC unit on as cold as it would go and cranked it to the highest fan setting but it didn't respond. Called to the front desk to be told there was no maintenance person available and no one would be able to look at the AC unit until morning. Since that was the only response from the front desk we began looking for a new place to try to stay because there was no AC and no way to open a window, in the summer in Georgia, which is a brutal way to sleep when you're paying for it. While on the phone trying to make sure we could get refunded for this awful experience, the front desk didn't answer the call so I had to go down and make sure they actually spoke to them. A refund was only agreed to after an inspection of the room was done, which we had no problem agreeing to as the only thing we'd done was try to make a spot on the floor for one of us to sleep with the trash bag of sheets. Which during the inspection of the room, the man from the front desk saw the makeshift floor bed and said "I feel bad about that" because clearly he knew it was wrong too. The AC of course during this time finally clicked on an hour after being in the room however it wasn't cooling the room down at all, especially in the area where one of us was expected to sleep on the floor. But because it had finally clicked on we were told it was working fine, even though there was no indication it was actually cooling the room or would stay on, and we were informed the front desk said on the phone that we were lying about the unit not working. The staff had no empathy for our experience, offered no helpful alternatives to any of the circumstances that arose, and then apparently called us liars when we were attempting to get our money returned so we could find a new hotel. Truly the worst experience I've ever had at any Extended Stay or any hotel period.

I left my home due to the emergency we had. I was welcomed at this hotel like a family and well treated . I can’t thank this team well enough but all I am asking is God to bless them. My kids and I we all felt safe and for sure we will be coming back to this hotel. The rooms were clean and everything was good. Thanks for the good service.

Was a last minute reservation and I am glad we picked this location. Malachi was amazing and friendly. The service was outstanding and location is good. It is close to a mall as well. I will definitely use this location again and recommend it as well

The staff is great. Bimwana was so helpful and understanding and she is the best. The housekeepers are just amazing they will clean your room and it gives luxury vibes trust me. I just love this location. The guy who be fixing broken things once you tell him just know it's taken care of. They respond quick to the guest needs I love the team here. Thanks for the beautiful stay.

The best service !! No doubt top customer service!! Malachi was amazing could not ask for better service. Nice and profession five stars! Rooms were amazing, our whole family were very pleased with the rooms and the service. I appreciate that we came in as a big family and he put our rooms together!

I love the entire team. Bimwana , Ms.Marita and everyone they always there for the guests and make sure ypu are happy during your stay. I feel welcomed every time I come around the property. The housekeepers even make it great with the rooms everyone is just good here. I love y'all. Thanks for making me feel home.