Moon R
3 de agosto de 2024
Would never recommend anyone stay here. I booked a specific room months prior only to arrive and be told it wasn't guaranteed and they had no more left of the type of room I had paid more to book. Was handed a trash bag with sheets so one of us could attempt to sleep on the floor. The room was so humid and hot when we got inside and we turned the AC unit on as cold as it would go and cranked it to the highest fan setting but it didn't respond. Called to the front desk to be told there was no maintenance person available and no one would be able to look at the AC unit until morning. Since that was the only response from the front desk we began looking for a new place to try to stay because there was no AC and no way to open a window, in the summer in Georgia, which is a brutal way to sleep when you're paying for it. While on the phone trying to make sure we could get refunded for this awful experience, the front desk didn't answer the call so I had to go down and make sure they actually spoke to them. A refund was only agreed to after an inspection of the room was done, which we had no problem agreeing to as the only thing we'd done was try to make a spot on the floor for one of us to sleep with the trash bag of sheets. Which during the inspection of the room, the man from the front desk saw the makeshift floor bed and said "I feel bad about that" because clearly he knew it was wrong too. The AC of course during this time finally clicked on an hour after being in the room however it wasn't cooling the room down at all, especially in the area where one of us was expected to sleep on the floor. But because it had finally clicked on we were told it was working fine, even though there was no indication it was actually cooling the room or would stay on, and we were informed the front desk said on the phone that we were lying about the unit not working. The staff had no empathy for our experience, offered no helpful alternatives to any of the circumstances that arose, and then apparently called us liars when we were attempting to get our money returned so we could find a new hotel. Truly the worst experience I've ever had at any Extended Stay or any hotel period.
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