Villa Orabelle

The villa is located 15 minutes away from the Old City. The location shall not stop you from living in this fantastic villa with great sea view and wonderful services from the team there! Highly recommended!

The hotel has a great position about a 15 minute stroll to Dubrovnik old town and our room was large and bright with a very comfortable bed. However, we felt our room was badly misrepresented when we booked. We thought we would treat ourselves to a spot of luxury for our last two nights in Croatia and booked a superior room with balcony and sea view. This comes, on the website, with a picture of a lovely room with a corner balcony and two windows facing at 90 degrees to one another. What we got was a bedroom room with a single window looking out onto a vast hotel 50 metres away, a steel barrier and the hotel car park, with the sea in the distance. We raised this with the management who said that most of the rooms in the category were like ours and they only had one that looked like the photo and that is the one we use in the publicity. We felt that this was unacceptable and deceptive. Also, before our stay, we e-mailed the hotel and asked if we could drop bags with them on the morning of our arrival in Dubrovnik. They e-mailed back to say 'Certainly, you can store your luggage at the villa and enjoy all of our facilities while you wait for your room to be ready'. We planned on that basis and arrived at 10:30 in a heavy rainstorm. We checked the bags in and asked if we could have a cup of coffee. 'No, the restaurant is full'. 'Is there anywhere else in the villa we could sit with coffee?'. 'No, but we can lend you an umbrella and you can walk to the cafe at the top of the hill (10 minutes away)' . Not many facilities on offer, it appears in reality To us, another case of the hotel over-promising and under-delivering.