MountainMama7777
21 de octubre de 2023
First, we were told that if we stayed in a HOLIDAY INN EXPRESS that it will be the top of the line, rather than just a basic Holiday Inn. NOPE! This has "EXPRESS" on the title of the hotel- don't be misled. Here's what we dealt with: 1. We were not given a room in the main hotel. Instead, we were assigned a room was way out in the back parking lot, not part of the regular inn and it was seedy, gross, filthy and neglected. Entered this area thru a cloud of cigarette smoke, with workers all on porch talking, smoking. Not fun to walk through the smoky cloud because I have chronic asthma. 2. The hall and stairway carpets had not been vacuumed in a while. Both beds had sheets that had NOT been changed...wrinkled and slept in. Hairs on pillows! We were moved to another room. I showed the manager the sheets, hairs, and the carpet. 3. The room that we were moved to had great comfy beds. (the only positive part of the stay) Sheets were still questionable...What was wrong with the second room we got moved into? More long, dark and also curly short hairs on the undersides of pillows. As in the housekeeper just flipped them over. Hairs were also on tub and toilet. Carpet hadn't been vacuumed, food bits on floor. Bugs crawling in overhead light. The worst? Huge bloodstain (about 10 inches in diameter) in walkway at foot of bed. Carpet should have be cleaned, but nope- apparently there is very little cleaning out in the cruddy old parking lot building.(the photo shows it more orange but it looked like blood ). One employee said that that area is for the workers who come stay with them and that there have been issues with housekeeping out there before. I read the reviews before I booked this place, but they must have been from the main hotel building, not the seedy, outcast place behind the parking lot. DEFINITELY not acceptable. AND IT WAS EXPENSIVE!!!! I notified the hotel of these disgusting issues. I notified the hotel company, because nothing was done in the form of compensation, as in we were hoping to at least receive serious points for what we had to deal with. My advice is never ever stay there. EVER.
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