Uppercross House Hotel

房間乾淨， 設施：齊全夠用， 衞生：不錯 環境：安靜 我是自己來旅遊，攜程定的酒店，都柏林酒店很貴，我的要求就是便宜些，離集合地近些，能洗澡（水稍微有點小，倒是也夠用了），都滿足了。我特別稱讚前台小哥哥的服務，我晚上快12點才入住，英語不太好，他很有耐心，幫我提行李，早上因為我離開的早不能吃早飯，幫我準備了水果和酸奶帶走，早上忘了拿拖鞋，幫我取了下來，幫我定了出租車，幫我換了些現金。想續住，可惜沒房了。很好的體驗，可惜衹睡了4小時就離開了，哈哈哈，忘記拍照片了，整體感覺很好。

For a capital city hotel the staff were honestly so friendly and helpful. It was just a short one night stay but the room was spotless and modern with everything we needed. I cannot recommend it enough. The location well served with bus routes. The breakfast was freshly cooked. We didn't have dinner.

It was my first trip away after major illness, so I decided to maximise my enjoyment by making my journey as easy as I could. Flights to and from France were bookended by one night stays in the Uppercross House Hotel in Rathmines, and the Phoenix Park Hotel, chosen for its proximity to Heuston Station and the train home. Had I known way back in January what I do today, I’d have booked both nights at the Uppercross House Hotel, and used the money I saved on the room to pay for a taxi to the station. My experiences at the two hotels could not be more different. At the Uppercross House Hotel my welcome, my room, my breakfast and every encounter with the staff was excellent. The staff in particular were exceptional: caring, friendly and professional. The cost of my room with breakfast was over €30 less than the Phoenix Park Hotel, and both my requests for a top floor room and a room away from the road were realised. In contrast my welcome at the Phoenix Park Hotel made me feel like a criminal. I always greet staff with a big smile. In response, in stead of “Hello!” or “Good afternoon!” I received “I.D. Please.” Then I found out that my booking didn’t include breakfast, and that no cooked breakfast was available. I accept both hotels are in the city, and therefore noise was inevitable, but the Phoenix Park Hotel ignored both my requests, giving me a first floor room at the apex of a busy traffic junction. Both window latches were broken, so I went to reception to request a room change, and was moved to another first floor room that also had broken window latches. Then I was kept awake all night by banging and thumping above me (that’s why I prefer top floor rooms.) The bathroom had a blocked sink and cracked floor tiles. Next time I stay in Dublin I’ll be at the splendid little Uppercross House Hotel, enjoying an evening down the road at Slattery’s excellent pub.