Usuario invitado
1 de marzo de 2023
Myself & two friends checked in to a triple room (Room 7) on Friday 24th February 2023. The hotel room was dirty. The towels had “stains” on them and was not very clean at all. The bed mattresses had marks and stains on there and it felt very unclean. The room was unhygienic and extremely dusty. This reflects on your previous reviews from Trip Advisor. The window is rotting away and dirty, and in the morning, it was wet with condensation and the room made all our clothes and bedding feel damp and cold. On Saturday morning, there was no running water. When we spoke to someone at the hotel, they said it would be fixed that day. It was not. We spoke to someone again and they said the water would take time to come up to the room? We had no running water. Please be advised that one of the guests in the room is Disabled. He has a bowel condition meaning that he has to change his external stoma every day. Being unable to hygienically wash was a challenge and could have caused infection or serious health concerns. We could not use taps to brush teeth, we could not shower, and most importantly, we could NOT flush the toilet chain. Meaning our facilities were redundant. We did not pay 400 euros, to stay in a hostel. This is what it felt like. We were told to shower in a “communal” shower downstairs on the first floor. That was absolutely disgusting. Unclean and unhygienic and the water trickled out of the head of the shower, which effectively means we did not feel clean once we “Showered”. We addressed this again on Sunday to a lady on reception and nothing was done about it. When we checked out on Monday, we spoke to a man on the reception desk who did not really take me very seriously. I explained the issues and he just stood there and smiled and didn’t even apologise or offer any refund for these issues. We did not pay 400 euros to stay in a hotel with a shared shower. This is not advertised as a shared bathroom and a hostel. It is advertised as a B&B. Yes, a B&B that cannot meet basic Health and safety regulations. I told him I would escalate to **********. I spoke to them today, and they advised they contacted the hotel, and they would call me regarding this, which they have not done. I am very disappointed that we paid hard earned money to stay at your hotel, yet the basic minimum requirements were not met of: Cleanliness Hygiene Running water Clean bedding and towels We have written for a refund. If not, we may take action.
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