Westminster Dubai Mall

Del 4.02.23 al 10.02.23 pedimos un apartamento: una habitación con zona de cocina + dormitorio. El 5 de febrero a las 20:00 regresamos al hotel y encontramos que el agua de nuestra habitación se estaba filtrando hacia el pasillo del hotel. El baño y la mitad de la sala de estar quedaron inundados de agua. Nos trasladaron a otra habitación. El personal del hotel ayudó con la mudanza. A la mañana siguiente descubrimos que no hay agua caliente en la cocina, si usamos el agua de la cocina, el agua se derrama al suelo, la encimera no funciona. Informamos del problema a la recepción y fuimos de gira. Regresamos por la noche y vimos que nadie estaba haciendo reparaciones. Informamos nuevamente a la recepción. Vinieron 3 trabajadores y no pudieron arreglar nada. Nos ofrecieron mudarnos nuevamente. Nos negamos. Luego los trabajadores sustituyeron la placa por otra que tampoco estaba en pleno funcionamiento. El agua fue arreglada al día siguiente. Como resultado, dos noches en Dubai estuvieron ocupadas con trabajos de mudanza o renovación. No recomendamos este hotel a nadie.

Absolutely amazing location with perfect view of Burj Khalifa. The room itself contains a fully fitted kitchen including microwave and dishwasher. It has a direct and easy access to Dubai Mall, Burj Khalifa and the Dubai Fountain. The room itself though is slightly old and might need a few things refurbished like the carpets look as they have been in there for a long time. All in all the location and view is absolutely brilliant and I would definitely go back there anytime.

Just a heads up, I want to clarify something. This place we're staying in isn't exactly like a hotel, it's more of a homestay. You know, where things might not be as polished as what you'd expect at a hotel. So, here's the thing: the website advertises this place as a 5-star accommodation, but honestly, that's a bit misleading. I mean, a homestay doesn't really get rated with stars, right? And they're claiming it's part of the same property as a 5-star hotel nearby, but that's not entirely true. The service here is nowhere near what you'd get at a proper 5-star hotel. Case in point: if you need anything, you have to call a local number from your phone, and if your phone's international, tough luck. When I brought it up, they suggested using WhatsApp. Seriously? And let's talk about the furniture. It's ancient. Apparently, it's been around since 2014 and hasn't been upgraded since. The sofa is almost broken, it goes deep down with a lot of noise. In a place like this, near Dubai Mall where it's bustling all year round, you'd think they'd want to spruce things up a bit, right? Now, to be fair, the location is pretty awesome. Direct access to Dubai Mall? Can't complain about that. But honestly, if they hadn't advertised this place as a 5-star hotel, my expectations would have been different altogether. And kudos to the staff for trying to sort things out. They offered to switch my room multiple times, but here's the kicker: all the rooms have the same shoddy furniture. They even offered me a free upgrade, but guess what? It came with a city view instead of the Burj view I booked. When I insisted on the Burj view, they asked me to pay extra. So yeah, the upgrade didn't really solve anything. My Booking is nonrefundable for 7 nights, I couldn't stay there. I had to leave next day and with local authorities support I will get my money back. Anyway, just wanted to give you the lowdown. Check out the photos for yourself.