Jumeirah Beach Hotel Dubai

It was good for families who wanted to stay resort near beach, calm and breakfast was so good

Reception desk: very formal and stressed ladies and gentlemen, but ok, for check-in/out not bad at all. The rest: very kind and helpful, especially the big guy at the entry (valet parking), room service and the whole pool stuff (pool bar and life guards) - great experience, thanks for that. :) not to forget the breakfast and dinner stuff, also very kind, but I assume to much people at once, especially in the morning...they are so doing their best. Cleanless: perfect (Ok, one dripping AC on 9th floor nearby elevator - it was really wet these days) Food: great food and a lot of choice's. Rooms: nice family room, with two separate children beds (big and comfortable matraces). Location: nearby the beach, directly in front of Burj Al Arab - perfect.

Breakfast: Super terrible service, unfriendly to Chinese guests. only this hotel i have this strong feeling, we have checked in to Atlantis palm, St Regis Abu dhabi during this vacation and everything was perfect!! For Jumeirah Beach Hotel, most of the staff in the breakfast area are not friendly, with no smile, and I felt like being bullied by the service peoples. You can see a few tables around are available, but she keeps guiding us to the last section of table area, which is very few people, and there is no one assistant. Even the table is not yet well cleaned when she guided us to. My kids are sitting there. She didn't say anything but directly sprayed the cleaning liquid over my kid's head. And she asked me what i would like to order to drink when she is wiping. It is unprofessional and unrespect to try to take an order when you are not focused on your customers. I am wondering why this 5 star hotel can offer this service specially wondering this unprofessional assistant lady. Is there something wrong with you?? I ordered 2 glasses of milk for my kids. They sent me 2 small milk jars , but we didn't order tea?! So what is this for?! And I try to ask someone to change. However, over 15 minutes, there was no one answering, i am pitty sure they both see i am asking for assistance !!!!!! Buggies service: When we ask for the buggie, the guy standing there tells us to walk as it's very near ?! Haha, that's so funny! everybody keeps faking us like a fool. You prepare this service and when I come though , you ask me to walk. what do you mean?! What a ******* experience ever! I will never recommend this hotel to any Chinese/Asian face people!! Never waste your money to someone who dont care for your stay! Message to Jumeirah Beach Hotel : If you are not ready to open for Chinese people, please close your reservation ! don't try to accept our money then give me this ******* service! It is terrible that I pay money to let me be bullied 😔 Otherwise , please send your service peoples for proper service training.

Had a very good experience highly recommended

Was longest check inn ever in my life

Beautiful luxury hotel. Good breakfast. Safe swimming pool..