Terra Solis Dubai

The resort only has one restaurant that has a super limited menu with mostly meat, and my wife does not eat meat, and I do not eat beef and mutton. We stayed for the first night, and the waiter at the restaurant was kind to help us order food from outside, and we ate in the room. The next day, we have a 10pm pick up to the airport. Emirate biz class pick only allows 5 hours ahead since our flight is 3am. We did not know and order food pickup like the first nite. To our surprise, we were told that we could not eat in the resort and ended up eating at the carpark outside the resort (like we are no longer a guest and dispensible since we checked out). Despite this matter been escalated to the manager, we were told that this is a strict policy despite the resort been a big place. The management obviously place their own profitability above customer experience. This was a shocker. I am aware that there are such policy for some Disney resorts but their restaurants options are wide. We were lucky that our accommodation (which is expensive even by dubai standard, supposed to be a 5 stars resorts) comes with breakfasts as it was like SGD50 per pax and it was breakfast set and not even buffet. Security is tight and we are frequently asked for our room number which makes us uncomfortable. MGMT is seriously lacking in basic hospitality, and everything seems so authoritarian... more like an army camp mgmt style rather than a hospitality resort. Unbelievable, esp I had travel widely.

Hotel and consent is great, Excluding MEDNESS next door, it was no people event with Music started from Sunday 8:40am, i waiked up and impossible to rest at all, with locked door i had a feeling like i amin the club

A haven in the desert. Everything was spectacular and service impeccable from the minute we arrived till we checked out. Nothing can be faulted. Hope they maintain this level of service and experience. We all had an incredible time and will be back