Usuario invitado
10 de enero de 2025
Chose this hotel due to it's location close to the Christmas Markets, attractions and after reading reviews. Well maintained hotel, decent size room with everything you need for a short stay. Large TV with channels in many languages. Tea and coffee but no safe. Breakfast however was a different story. The breakfast room and buffet area is far too small for the size of this hotel with insufficient staff and people queueing to enter then looking for somewhere to sit. Food items constantly running out and not being replenished. In fact it was a total shambles with no one in charge. On returning in the evening we found our room had not been serviced, I questioned this at reception to be told we should have requested it. How can you request something you didn't know about?! So here we were collecting fresh towels, tea, coffee etc along with other guests whilst the receptionist was booking people in. We didn't use the bar, enough was enough. This may have been the busiest time of year but when staff inform you they are constantly understaffed it's no wonder things are cut back on. Afraid we won't be returning to this hotel.
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