HQ Bar & Restaurant

Breakfast was good but coffee could be better. The walls were thin so many times woken up by neighbour's chatter and laughter during midnight. We could also smell food from our window when dinner is prepared at the restaurant. Overall, staff are nice!

The apartment was in a basement, dark, cold and no Outlook. The windows you could see out of it was very scruffy Outlook. We thought we were in the main hotel but in a converted house around the corner. There was a steep staircase down into the apartment. We needed lights on in the daytime. Not recommended as we were mislead?? These picture was our Outlook through the windows

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

Had a great meal of prawn fettuccine. Good food great service and a good price.they also had a good selection of beers.and highlights from the days racing on a big screen.outside Terrace dining options are also available. As are vegan and vegetarian options. I'll definitely be back.

The welcome was warm, the room was spacious and immaculate and with a sea view! The bed was large and comfortable. The bathroom was spotless and the towels generous. Breakfast was fresh, hot, tasty and generous. All in all, I would classify HQ as a "find". The location can't be beat; on a quiet street a block from the promenade and a short walk from many attractions. If you're trying to decide where to stay in Douglas, you can't do better than HQ.

We stayed for two nights and the manager couldnt have been more friendly . The room was clean and the breakfast generous with high quality produce. The position of the hotel was nice and quiet and the staff all very friendly.We’ll be back !