Djerba Aqua Resort

Bon séjour

Excellent hôtel Accueil chaleureux Personnel très sympathique

Amazing place – Djerba! The hotel is fantastic, with great service and a wonderful atmosphere. The animators are doing an awesome job – there's always something fun going on, so there's no time to be bored! A special shout-out to the best of them all – Pikatchu – full of energy, funny, and always smiling! He truly made each day special. I highly recommend this place – I’ll definitely be coming back!

Summary: Excellent value for money and perfectly enjoyable experience all round from the staff, food/drinks options, location and activities at the hotel and to partake in on offer near by. Special mentions to Dhaou, Reception Desk staff and the whole animation team especially Fifi. Firstly the airport to the hotel was a speedy 40min coach trip away. I was speedily checked in as had around 20min of the dinner service left when I arrived at 8:30pm and was very hungry so really appreciated the thought and action by the hotel staff on this. My luggage was kept safe by the nice porter Dhaou and he brought my case and showed me to my room and how to control the heat/air on which I appreciated. Dhaou each day would go out of his way to help and just come and say hello and chat if we spotted each other and he wasn’t with other guests. The room was recently refurbished and much to my surprise had a King bed (2 singles together) and an additional single bed since I was a solo traveller and EasyJet had stated a single room with garden view on the booking. The shower pressure, hot water and all services in the room were very good. A small issue with ants but I just left them to do their own thing and they were not intrusive but is something that should be addressed and not expected in a 4 star hotel. Equally and to my surprise for the time of year there were a lot of mosquitoes and you could see what was left of a few that had been smashed against the wall. I was bitten and luckily had some bike cream and antihistamines, but the bite was very itchy not like experience in the UK. Didn’t report either to the reception and I won’t list my room number other than it was in the number 90s so you know the part of the hotel and but really it wasn’t that much of an issue, could happen anywhere. Most of the hotel was nice modern and well kept including the gardens and the pool areas in the Aqua resort hotel. They are in the process of renovating more rooms so there are some construction noise but I think as the hotel was not at capacity guests were kept as far away as possible from the noise and you couldn’t really hear it in the day by the pool either. The Caesar Hotel which is next door and part of the whole complex meaning you can use the facilities of both not sure about the evening or daytime food though

We have just recently returned from a week here, and we loved it. The hotel itself is beautiful and the staff at reception were very friendly and helpful. In fact we found all the staff to be polite and helpful. Our room was a standard double, which was perfect for the two of us. It was clean and well laid out. The pool area was clean, and as it was early in the season, we always got sunloungers if we wanted them. The animation team were excellent, chatting with people and getting them to join in the fun around the pool. The kids (not ours) absolutely loved them. The entertainment was varied, from party dances to the animation team's own dance show. We enjoyed it all. The food in the restaurant was delicious. There were fresh omelette, waffles, sliced meats and cheese, and bread. Lunch and dinner was a selection of salads, rice, couscous, various tagines and 3 live cooking stations. Every day was delicious. We went for a relaxing week away and that is exactly what we got. We would definitely go back in the future.