Vincci Helios Beach

TRUST THE BAD REVIEWS!!! Currently writing this on our last day of what was supposed to be a ‘holiday’. I personally and my partner will not visit this hotel or Tunisia again. It has been a snowball of problems since we arrived. The first being a hotel change, not this hotels fault, but the travel advice for the one be booked was changed and we were no longer able to stay there so love holidays booked us into the Vincci Helios.. not happy but it couldn’t be helped. On arrival it seemed like an amazing hotel, big lobby, beautiful structure but then the problems began. We had a bungalow but there was no internet so requested to move to rooms closer to the main hotel so we could access the WiFi as I had children at home we wanted to be able to contact. Other than that, the bungalow was lovely. Very spacious and a king sized bed. The second room was a massive downgrade, they moved us into the main hotel, it was very small and it only had 2 single beds (bare in mind were a couple and the last room was a king size bed) it wasn’t clean at all, then the plug wouldn’t fit in the bath and the bath was covered in limescale. So unfortunately we complained due to the downgrade and also the fact it wasn’t the hotel we had originally chosen, so we moved rooms again. The 3rd room was also in the hotel itself, it was small, but had a double bed and was clean. We were semi happy. (Worth noting the WiFi only works inside the main hotel and the bungalows close to the main hotel) evening time came and we ran a bath, all rooms have one, when we noticed the floor was wet. It turned out the bath wasn’t sealed properly and the whole bath flooded the entire hotel room. So yet again.. we complained and we moved rooms. 4th room was also in the hotel, again it was okay. Not big and not too clean but at this point we were ready to come home. 6.30am we were woken up by the fans below in the kitchen, not happy but what can we do, we opened the curtain in the room to watch the sun come up, as we were awake, and we saw the floor was covered in ants. We lost our minds at this point, we moved rooms AGAIN also we were told to wait in the room for 4 hours with the ants which we have on video the man telling us. 5th room, they moved us to a bungalow, happy again with the room and the size and we had WiFi but there were still ants. We ended up spraying them with my perfume to kill them and by now we had 3 days left so decided to either go home or suck it up. Food- I managed with the beef stew every night but my partner didn’t eat. A lot of people complaining, very wide selection, but not good quality. They did do pancakes in the lobby every few days which was nice and made the wait better from lunch to dinner. Breakfast 6.30-10am Lunch 12.30-2.30 Dinner 6.30-8.30 Drinks- I would avoid, a paid for bar with nicer drinks or the all inclusive which tasted like dish soap. We didn’t drink the whole holiday after the first day Shops- onsite shop which was fantastic and

We stayed at the hotel for 2 weeks over Christmas and New Year’s. We are a family of two adults and two kids. It was our second time visiting Djerba, last time staying at one of the smaller hotels in the same location. This hotel is very big in comparison. Pros The hotel offers a gym which is a highlight for my husband and I and we went everyday. We did find it unfortunate that we had to pay daily for this but it wasn’t a big amount. The animation team is just incredible and work so hard. A special shout out to Bilel who made my kids feel so relaxed and at home. The restaurant staff are so friendly, especially Hadi who really has a special place in our hearts. The service from him was just outstanding. The accommodation was fantastic, we had a villa in the quiet (vip) area and were very cosy. I hate to write any cons about this experience but there are a few. . . Cons The christmas meal did not cater to vegetarians. We made it clear when we booked but were served fish and then a cold pasta as an after thought. For new year, we actually booked to go to the hotel of the previous year as we know they could not accommodate us. In fact, this hotel add meat to absolutely every single dish and some nights it was difficult to even eat from the buffet. It’s a big hotel and many areas show big signs of wear. On top of this, the level of cleaning is not very high (we had to ask frequently for toilet paper or to have the bath cleaned). It was our second time on the Island, the first time we did all activities so didnt see the need to do much. This seemed to irritate the company who organise trips as the representative made comments everytime we walked by. That aside, I think what makes this place so special is the people. There will never be absolutely perfect accommodation and the benefits it offers outweigh the negatives. We will book after for this Christmas - my kids were crying as we left saying it just felt like home. Some must visits include: Djerba Hood, Crocodile park and Flamingo Island. My kids are avid horse riders and they rode every day along the beach with Sezar range who met them at the hotel with the horses. Thanks for this wonderful stay.

I was here.. I enjoyed it very much. This hotel is very beautiful.. Good treatment and cheerfulness in dealing with the guests The hotel animation team was very cooperative with us. I loved it and highly recommend it.Many thanks to everyone who contributed to our happiness.

Just back from a lovely week. The hotel is set in lovely gardens with a beautiful large pool. Plenty of sunbeds around the pool we had a beautiful family room with an amazing sea view. Animation team were fab and always made us feel welcome. Food in the restaurant was delicious and the fresh omelettes breakfast were suberrd. Nice friendly staff. Will definitely return