Fairwood Lakes Holiday Park

I’m also very sorry to be writing this review After visiting this site for the past 4 years we were extremely disappointed with what was offered. The trail has more than halved in size, no snow machine, no naughty and nice machine and no personalised Santa visit. After being extremely happy over the past 4 years unfortunately I don’t think we will now be able to return. As the review said below we went with our 10 year old trying to keep the magic alive and it was a very sad and disappointing experience.

Amazing place to stay and close to Longleat. Just got back from a 2 nights stay. Staff were amazing and extremely helpful, lots for the children to do and keep busy. Accommodation and site was extremely clean. We couldn’t have asked for more, thank you ☺️

WARNING! This campsite has a completely unnecessary bookings and cancellations policy! DO NOT BOTHER WITH THE ADDITIONAL CANCELLATION INSURANCE This campsite advises bookings to pay an additional 'cancellation insurance' fee upon booking (small print attached to the booking states that all booking are non refundable). However this 'cancellation insurance' is provided by a third party and therefore not fufilled by the site - and Fairwood Lakes will not refund any monies unless you make a claim via the insurance company and submit a long list of documentation - including in our case - a medical certificate to prove illness. We booked a pitch on the campsite for our family for a weekend, 9 days before our planned visit I became unwell, and that with my husband having to travel for work we decided that we would need to cancel. We figured as we had paid the cancellation insurance and it was more than 7 days prior to our booking (in our experience of campsites or other UK holiday accomodation this is the norm) the campsite would refund us and we could rebook at a later date. Surely this is the reason people pay the cancellation insurance - as a back up should a member of the family become unwell or have to change their plans. However upon cancelling our booking we were sent a link to 'claim our refund' - at which point it became clear that this campsite unlike all other places we have stayed at (or cancelled!) the cancellation insurance was pointless - the insurance company require a long list of documentation in order to 'process' the claim, including in our case a medical certificate to do so. This is the first time I have ever encounted a campsite (or other short stay UK holiday accomodation) the staff refuse to refund us and as I do not have the acceptable documentation I have no choice but to try to make the claim without it - I am told this may result in nothing - so a waste of my time and energy. The insurance apparently does not cover work or school commitments either! I feel very sorry for any unsuspecting families who may book here and not realise this sneaky approach and can only believe it is a money grabbing exercise. I understand the policy is due to there being lodges on the site also - but even so this seems very unecessary - especially for a camping pitch!! CANCELLATION INSURANCE IS POINTLESS UNLESS YOU ARE ABLE TO PROVIDE MULTIPLE DOCUMENTS TO PROVE YOUR REASON FOR CANCELLATION - AND DOES NOT INCLUDE WORK COMMITMENTS!!