Usuario invitado
22 de julio de 2025
We recently stayed at The Garden of Sun in Didim Turkey, booking an all-inclusive package via Love Holidays with flights through Easyjet (which was good). Unfortunately the hotel was far below expectations and definitely not 5-star quality-more like under 3 star. There were 6 of us in three standard rooms, one of which (A117) was in poor condition with a leaking shower, damp & mould (photos attached). Despite raising this, we weren’t moved due to “no availability”. The bed linen and towels were old and not up to standard, and room cleaning was inconsistent with bedsheets never changed. The food options were extremely limited for vegetarians-mainly repetitive boiled vegetables, chips, pasta & salad. Food was cold. Desserts were also disappointing, and we were told non were vegetarian. We asked for these- three days later staff came out with 2 desserts for 6 people!! I was livid, having waited three days for a desert! They then magically brought out 3 more desserts. My son has a Nut & Sesame seed allergy. Before having the dessert we asked them what it was made off, they said Almond milk, despite us informing them of his allergies and filling out a form on arrival!!! The staff clearly do not understand and pretend to do so! Food hygiene was very poor, with flies constantly around food. Communication with staff was difficult due to limited English, and their responses often felt scripted. - “we are so sorry…we understand how you feel”. At the La Carte dinner, we again faced a serious allergy issue, the main meal was vegetarian Pizza, which was made with Pesto sauce. My son was about to eat it when I noticed the pesto! I asked about it and was told both yes ut contains nuts, and no it doesn’t!? I could not risk my son eating it and so asked for another pizza without pesto sauce on it. I don’t think they understand how serious this matter is & my son could end up in hospital or even die. Overall, I would not recommend this hotel. It lacks proper hygiene, food safety, customer service, and definitely doesn’t meet a 5-star standard.
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