Extended Stay America Suites - Chicago - O'Hare - Allstate Arena

因為飛機延誤，過了之前定的酒店的入住辦理時間，臨時定了這家，但是沒想到居然這麼棒。 房間大，乾淨，設備齊全（浴室鏡子甚至有燈和防霧……）員工也很nice 靠近機場，但是沒有接駁巴士，走去機場1小時，或者可以uber lyft 打車。 走得太急，忘了留小費了，評價以表心意

We stayed for almost 3 months and I can say nothing but good things! The room was clean, the mattress amazing, the pillows fluffy, the reception staff always super friendly, the cleaning staff very professional and friendly, the 24/7 laundry room being well taken care of, the breakfast room well stacked at breakfast time and clean at all times. When we needed to change towels between housekeeping dates, or needed more garbage bags, etc., we could do so at the reception very easily. I felt well being taken care of and safe while my husband was on business trips during our stay. The full kitchen is fantastic, even an oven with the cooking range and a full refrigerator with freezer on top. We were able to really make this room our home while between 2 homes, waiting for our new home :-) There is a Target and some shops & food places only 20 minutes walk away, and I loved to go to the nearby Aquatic Center several times a week. We would come back any time!

First, Priceline’s ad said there’s a pool. There’s no pool. They have a grill area, but there were people smoking out there so we never went out there. The hotel room was basic but dirty. When we unfolded the sofa bed, there was a used tissue in the bed. There were hairs on the towels that didn’t belong to either of us. The kitchenette sink leaked. The modem went down while we were there so there was no Wi-Fi. If you wanted more than the basic Wi-Fi, you had to pay anyway. They said, “If you need faster Wi-Fi, pay $X.XX”. I wasn’t about to pay extra for internet so it was slow. Also, while we were packing up, the fire alarm went off. They claimed they accidentally set it off while testing it. The stairwell always smelled of pet urine. The phones never worked. We arrived to barely any toilet paper, and we were told to come to the desk if we needed anything additional.

The pillows are the fluffiest I’ve ever felt and they’re always very nice and friendly and helpful. and it’s very clean and very nice and I would always come back here again and again highly recommend it and it’s right next to some different things that you can go out and enjoy so definitely come out stay here give it a try .

Each stay has been better than the last. The new manager, Theresa, is just what this place needed, even tho Mark and Dayanne have always been nothing short of fantastic. Great housekeepers, responsive and positive front desk, quick maintenance turnaround. Always enjoy coming here. There's two properties next to each other and this location just feels like home. The aesthetic is a little bland but somehow comforting Full kitchen (with Oven!), nice seating area with couch, outdoor grills and decent views so all you really need to bring is yourself. .

This was my worst experience with a hotel ever. Got a few rooms through Hotwire for my family for a graduation and was stuck with this hotel. We arrived a little early and the lady at the front, Sky, wouldn't let us check in early. Fine I get it but she wouldn't let us use the bathroom after a 6 hour long road trip. I had 2 children with me under 6 years old and she still wouldn't let them use the restroom. I don't understand why when she knew we were going to be staying at the hotel. Check in time rolls around and she wouldn't let us check in because we didn't have the original credit card with us because my wallet was stolen. I didn't have that card. She checked my ID and knew it was me but refused to let us stay. So we have rooms we already paid for (Hotwire makes you pay right when you book) and couldn't stay there. I called Hotwire and they were very helpful. The agent I spoke to understood and said he would call the hotel so we could get a refund. 10 minutes later, the agent tells me to go inside and they have keys for us. We go inside and Sky hands us the keys and doesn't say 1 word to us. There was no remorse on her face, she obviously gives no F's about anyone in life. In a decent hotel, when they hand you the keys, they ask if you've been here before, tell you the breakfast time and inform you of everything else. She is the worst. She also gave us 1 key to each room. Who does this when there are multiple adults? It was so awful dealing with Sky that we waited until there a different person to help us get more keys. We ran out of toilet paper after a few days and my mom goes to the front desk and guess who's there?!? SKY. She tells my mom, "I can only give you 1"... ok lady, do you think she's trying to go shopping for toilet paper at this hotel?!?? I don't know what is going on with Sky, but she needs to get out of customer service because she isn't helping anyone, literally. This hotel is is going downhill and Sky is definitely making it go faster down that hill. You would think they would put a friendly person at the front desk since it is the first person any guest interacts with. Oh and to top off my stay, my 5 year old found an empty bottle of lube in the couch 🤢🤢🤢 so it's definitely not clean. Definitely DO NOT recommend this hotel. Just pay a little more and go stay somewhere else where the staff remotely cares about humans.