Hawthorn Extended Stay by Wyndham Columbia / Ft. Jackson

At check-in, at night, I could just tell the man wasn’t paying attention to my reservation and that I was paying by points. He said I had to leave a deposit, but I already did on the pre- check in email form. I told him that as I get alerts when my card is charged. I showed him and he showed me his computer. Then he said it charged me 2 - $100.00 deposits. I said well that would be 3 deposits for ONE room. It was 9pm I knew I could fight it out with my credit card company. When I was given my room key and License the man handed me another woman’s license. I said, that isn’t me are you sure you didn’t make an error and charge me her room deposits? He assured me NO! Well let’s just say he was very, very wrong!! I finally got a hold of the front desk when I got back from the trip after 3 nights of attempting in a row for hours to call! Buyer beware! The hotel was a normal, average stay other than credit card charges and the front desk not answering calls or functioning well.

Let me start by saying the staff from check in to check out was awesome. If I had a question they answered if I needed something they took care of it. The way you treat hospitality workers matter they take care of you will you are visiting. They are not your maids or servants. They work for Wyndham not you They are there to ensure your staying comfortable! Dani and Ms Erletta I appreciate you! Awesome is not enoughto describe you ladies!

Do not be fooled by management photos misrepresenting the quality of their venue or the glowing reviews in the last 90 days contributed to their first TripAdvisor review. The parking lot in the photos has not looked like that for years. I drove up and thought it was a mistake - this can’t be the hotel. Beware...This place is an absolute dump! My room was very basic and barely rated 1 star. The HVAC was blowing out disgusting moist air non-stop (something is really wrong with their system) causing black mold on ceiling and walls. The room was very dated and the condition of the shower terrible. They painted over the tile with white paint to cover up black mold. The peeling paint in the shower was disgusting. We booked two nights and barely made it through one, checked out early the next morning, and would never recommend this hotel to anybody. Wyndham should be ashamed of themselves for putting their name on a hotel in such poor shape. This has to be one of the poorest hotels I have ever reviewed and I travel all over the country with my job.

Hi! After leaving a hotel in Atlanta where NOTHING was complimentary, it felt good to come to a clean hotel, with free Wi-fi, free breakfast, free pool and outdoor games & comfortable beds Thank you Wyndham/Hawthorn Extended Stay!!!!!!!!

The hotel and room were ok,.but nothing more. The best features were the beds, they were newer and very comfortable. The worst features were the elevators,.they were painfully slow and there were no convenient stairs to use as an alternative. The hotel.is old and on its way to being shabby. Aside from the one efficient and pleasant staffer that checked me in at the front desk the staff is pretty bad. The desk is rarely manned, the night clerk was outside smoking and on his cell phone much of the time. There was no one at the desk during check out only a plastic bin to drop the keys. The cleaning staff were unpleasant and clearly uninterested in their jobs. I overheard one employee telling another employee she refused to wear her name tag because they, meaning guests, don't need to know her name. Overall the hotel is good for a night or two but not a destination or vacation properly.

Clean room, friendly staff. We had a slight issue with our room. Spoke to staff, very willing to fix it and five us another room. We were very tired and declined the room but I was satisfied with the way they handled our situation. I will stay there again.

The staff at this hotel were very helpful. I needed an accessible room for my 91 year old grandmother and they made it happen. The rooms are very nice and clean. The gym is the best I’ve seen in a hotel. It has free weights, a peloton, kettle bells, mats, foam rollers and more. Great breakfast with lots of options including healthy ones.

Do not be fooled by management photos misrepresenting the quality of their venue or the glowing reviews in the last 90 days contributed to their first TripAdvisor review. The parking lot in the photos has not looked like that for years. I drove up and thought it was a mistake - this can’t be the hotel. My room was very basic and barely rated 2 stars. The room was very dated and the condition of the shower terrible. They painted over the tile with white paint to cover up something. The peeling paint in the shower was revolting. Since I paid for it in advance I slept and left the next morning without stopping for the free breakfast. Wyndham should be ashamed of themselves for lending their name to a hotel in such poor shape. This has to be one of the poorest hotels I have ever reviewed.

We really enjoyed our stay at this hotel. The front desk gentleman was quite friendly. Our room was clean, spacious, and comfortable. They are extensively renovating this hotel and we had a beautifully renovated room. We walked to a nearby steakhouse and had a great dinner. Would stay here again.