Usuario invitado
26 de octubre de 2024
At check-in, at night, I could just tell the man wasn’t paying attention to my reservation and that I was paying by points. He said I had to leave a deposit, but I already did on the pre- check in email form. I told him that as I get alerts when my card is charged. I showed him and he showed me his computer. Then he said it charged me 2 - $100.00 deposits. I said well that would be 3 deposits for ONE room. It was 9pm I knew I could fight it out with my credit card company. When I was given my room key and License the man handed me another woman’s license. I said, that isn’t me are you sure you didn’t make an error and charge me her room deposits? He assured me NO! Well let’s just say he was very, very wrong!! I finally got a hold of the front desk when I got back from the trip after 3 nights of attempting in a row for hours to call! Buyer beware! The hotel was a normal, average stay other than credit card charges and the front desk not answering calls or functioning well.
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