Bluegreen Vacations the Breakers, an Ascend Resort

I would only recommend this hotel to my worst enemy, because it is absolutely diabolically hilarious that finding turds of human feces in our hotel bathroom drawer has constituted no apologies or refunds from this 'resort'. We checked in for a 2 night stay on the 29th of December. As we were getting ready to go out to dinner, I found human feces wrapped in a towel in the bathroom. Let that sink in. We called the front desk, explained what we found, and left to go to dinner. We stayed that night, and decided the next morning that we just felt disgusting and icky staying there any more. We asked to check out early, and the woman at the front desk said 'I would do the same thing'. Come to find out we have been charged the full amount, because they have a two night minimum. We have now paid $381 to stay only one night in an unclean room.

After reading a few negative reviews regarding the renovations at this resort, I really want to add my and my sister's experience week here. Let me start with the front staff. They were professional, friendly, and fun! The work being done is going upgrade the resort in such a positive way. Yes, some things are a bit outdated, hence the renovation. But, it can't get done magically. They did their best to make the guests comfortable. If we needed anything, someone knocked on our door within 5 minutes! I have NEVER experienced such quick responses before. There were plenty of great restaurants within a 15 minute drive; this was in December. Being beachfront was glorious! We will be back! Thank you for the wonderful get away.

We arrived to find our buiding under renovation and, basically, inaccessible, despite being told by the front desk that it was all okay and our unit was "ready". Despite our unit being oceanfront, we were "offered" an inferior unit across the road from the beach. They did not have the decency to give us a heads up that there was an issue so we could make alternate plans or cancel altogether. We cannot give any review as to the service to rooms as we were not able to access the property.

The Unit: one bedroom, sleeps 4 with privacy for 2. The unit is pretty and was clean. The room faces the ocean and looks down on the pool. The bed is a king and comfortable. However, the partial kitchen has only a coffee maker, microwave, toaster and refrigerator. There are no stove top burners. We could have asked for a single burner and pan but after putting down two cups to fill with coffee, there was no counter space left. There is no dishwasher. There’s no place to hang the wet dishcloth or dish towel. So, with the exception of the toaster, the kitchen was no more than that offered at a Hampton Inn. Clearly, you’re not expected to cook. The bathroom has a full tub and pedestal sink. There is one 2 foot towel bar which wouldn’t hold both of our facecloths and hand towels. The bath towels had to be draped over the dining room chairs to dry. The towel bar was a new installation and the holes in the wall from the old bar hadn’t been completely repaired. There was no handle on the window mechanism to crank it open. The dresser is an old analog tv cabinet which smelled of either spilt perfume or freshener. We didn’t use it. There is a small hot tub in the front so you can sit in the hot tub, look at the pool and the ocean. Because it takes up nearly half of what would be called the “dining room,” the dining table was a small, round table that would seat only two people for a meal...and the legs were lose so it wobbled. Other than the coffee table, it was the only place to do computer work. Some of the blinds didn’t work and I needed to climb into the hot tub to close one of them. The wifi is 10 mbps or 15 mbps if you want to pay an extra charge. Our experience: When we arrived, we were told that The Breakers was under renovation and that we would need to park at The Soundings. We were not told of the renovations beforehand so we could make our own choice of whether to come to stay. The entire outside of The Breakers, including the roof, was being worked on....shingles removed, roofing removed, with heavy equipment and active workers. We were told to go to The Breakers and find the blue door and look for room 104 to get into the building. There was no one on site at The Breakers. All the doors are blue so that left us moving through the construction site looking for room 104, only to find out that our entrance was between room 106 and 107. Not a good start. We were not given a drawing or schematic of the room plan and amenities at The Breakers despite there being no staff at the site so we had to scout things out on our own. Although we did receive information about restaurants and shopping in the area, we weren’t told of the municipal paths near the buildings which we might have used. Despite the inconvenience of the construction at the site which I will explain shortly, we weren’t offered the use of any of the facilities at The Soundings other than the parking lot. I asked why we weren’t offered any empty rooms at The So

this facility was very nice with friendly staff and great view of ocean. the area was easy to navigate with some very good eating places. There were lots of places to visit , plenty of walking trails and lots of history .

The resort and 2 bedroom unit size were wonderful. The indoor pool is more like a children's pool, very small and shallow and far away from the outdoor hot tub. Not user friendly. For Families vacationing in the Winter, and expecting a good size regular pool for swimming, this is not the place for you. Also, you can hear your neighbors very clearly, both the neighbors on your side units and definitely neighbors above you! The access to the beach is wonderful and the place is clean and well-stocked. No kitchen burners for cooking, so bring your own 2 burner stove top and pans if you want to cook anything that can't be microwaved.