796keithw
3 de abril de 2024
without a doubt, the worst hotel experience of my life. I am a Titanium elite that has never had a complaint in 15 years, nothing but love. This hotel is bizarrely bad. Doors locked, homeless people out front, .8 download speeds on wifi and worst of the worst my A/C was not working, I mentioned it, front desk said the "engineer" fixed it, went to my room and after 5 hours set at 66, it was still 78 in the room. Desk manager insisted it was fixed, had him come to the room, he saw it was 78 and insisted it was fixed but must have broken after the engineer fixed it. Asked to move to another room, he told me I would need to find one on my own. Done with Marriott, straight downhill after buying Starwood- what a shame.
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