Opal Grand Oceanfront Resort & Spa

The staff are very nice and check in was easy. The food at Drift was good. The room was just ok, definitely not anything special, view of a roof and parking lot. Pool was small and filled to the brim with children, it turned a murky color by midday. There is barely any pool service, we never were offered a drink. Leak in our bathroom. Overall it was just ok, we won’t be back.

Our stay at Opal had some positives, but the check-in experience and overall communication were disappointing and set the tone for the visit. At arrival, there was confusion around our reservation and very little proactive communication from the staff. We weren’t clearly informed about what was happening, what the delay was, or what to expect next. Instead of feeling welcomed, we felt like we had to keep asking questions just to understand basic details. Throughout the stay, this lack of communication continued in smaller ways—information wasn’t clearly shared, and we often had to follow up ourselves rather than staff anticipating needs or keeping us informed. To their credit, the hotel did offer some compensation (drink vouchers and breakfast), which was appreciated. However, those gestures didn’t fully make up for the initial experience and ongoing communication gaps. For a property at this level, I would expect a much more organized and proactive approach—especially at check-in, which is the first impression. With better communication and clearer coordination, this could easily be a much stronger guest experience.

I was very pleased with the whole resort. The rooms were clean and nicely appointed. The staff was helpful, especially the person on the phone whenever I would call down for assistance. I did prefer the room in the newer tower to the room in the original building. It was quieter and roomier and nicely appointed. I would definitely recommend the Opal Resort and would like to stay there again.

My sec time vacation for my bday in Opal resort . Booked last min.however ,the Hotel restaurant " Drift " bartender not nice .We had dinner at bar not even once bartender greeting . No service . no water for us.very mean . ruined my bday . $5300 flight with 3 nites hotel are not worth it this time. Won't go back again

Our room was beautiful! Great views! Staff greeted us as we pulled in and inside the hotel as well. Efficient with no wait and we’re lucky to get an early checkin. Staff in every area including by the pool were exceptionally attentive. Can’t wait to go back!