Usuario invitado
1 de septiembre de 2023
FINALLY!!! RCI got it right!!! I have stayed several times using RCI, as I am a Hilton member. This is the FIRST TIME RCI has come through 100%!!! Thank you to the managers and staff of this wonderful little hole-in-the-wall condo!!! My wife and I spent our 10 year anniversary and I had a little surprise for her. First, the staff could NOT have been better and Ilene should be commended for all the extra effort she and her team did for us. Thank you Ilene!!! Second, the manager of this building hired a fantastic staff!!! Why do I say this? Even though the building is going through extensive renovations, the entire place was clean and the staff went out of their way to accommodate us in every way. Third, any issues we had were dealt with IMMEDIATELY without question, including stopped up drain. The maintenance staff not only IMMEDIATELY fixed this issue, which turned out to be more extensive than he thought, but they checked back with us. Great job!!! And finally, I am glad the manager is buying new mattresses, as the old ones are horrible; however, in the meantime, the manager and the wherewithal to purchase thick foam covers until the renovations are complete. All-in-all, RCI should be proud and should DEFINITELY take some time to see what THIS manager is doing and learn from them!!! If every RCI resort was run this well, I actually may enjoy an RCI stay in the future. And best of all... NO HIDDEN OR SURPRISE EXTRA FEES or charges for use of the property, like other RCI locations. We will DEFINITELY put this location as a favorite for the east coast! Thank you very much!!!!
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