Usuario invitado
12 de enero de 2023
Experience absolutely awful, I was supposed to stay in this hotel 4 nights, and because about the fact that my son was sick, I couldn't go on this hotel, I cancelled my staying from *********** before the beginning of my staying ( so they could rent again my room ). Even I knew before that the conditions couldn't allow me to be refund ( but its can be make from the hotel if they want ) I wrote them email in order to explain the situation and I was ready ( in order to show my understanding ) to be refund only one night on the 4 I nights I booked !!! But I was expecting a commercial good way of attitude from them...I cancelled 2 or 3 times in my life with identical conditions and always the hotel made something toward me...The STRELA hotel is gready, unfair and they talked to me very very rude at the phone...Frankly, you can count on me for make your advertising around me...really bad experience, rude staff...Believe me, you didn't earn what you didn't want to refund me…Poor
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