Golden Bay

Our stay at Golden Bay Suites from May 10th to May 17th was generally pleasant, but unfortunately, it was marred by some uncomfortable incidents that affected our overall experience. Our biggest challenge was the lack of remote controls for the air conditioning units, which resulted in us not being able to use the air conditioning for the first three days of our stay. We arrived on Saturday evening around 8 PM, and there was no staff on the premises. Sunday did not bring any resolution either, and it was only on Monday afternoon that we were given a single remote control for the three air conditioning units in the apartment. This made our first few days quite uncomfortable, especially due to the weather conditions. We had to open the windows at night, which resulted in our 4-year-old child having 30 to 40 mosquito bites the next morning. Another concerning incident was the discovery of a wasp nest in the bathroom. It took two days from when we reported the issue for it to be removed. We had to request action twice, which was quite concerning for our safety and comfort. Finally, the freezer in our room was faulty and could not close properly, resulting in water leaking everywhere inside the fridge. We reported this issue to the reception, but it was not fixed during our stay. This also meant that the ice cream we bought melted, and we had to throw it away. It was only on the last day, 30 minutes before check-out time, that the janitor asked if he should fix it. Despite these issues, we were generally satisfied with our stay and appreciate the efforts of the staff. We had hoped for some form of compensation for the inconveniences we experienced, but unfortunately, our request was denied. We hope that our feedback will be taken into consideration to improve the experiences of future guests.

Our group had two rooms booked: one semi-basement and one with a sea view. The sea view room offered beautiful scenery, and we spent a lot of time on the balcony enjoying it. The interior was clean and modern, with a recently renovated shower and well-lit kitchen area. The semi-basement room had a terrace partially below pool level, which was expected. However, the kitchen lacked lighting above the counters, and privacy was limited as other guests tended to look through the windows — so we kept the curtains closed most of the time. After showering, the bathroom floor often ended up wet, but otherwise, the room was clean aside from minor imperfections. It’s worth noting that the sea view room cost twice as much as the semi-basement one, reflecting the difference in comfort and view.

First solo trip and this hotel was perfect location for me. The room itself was fine and comfortable, although a little dated in places was kept very clean by staff . I had a semi basement room which was ok for me , I didn’t use the outside area with it due to being so close to pool and therefore could be noisy and often had ball hitting windows , not a real issue for me though. The hotel grounds are beautiful and location amazing. There is bus stop within walking distance takes you to Chania town . Only issue I would say was sunbeds and people putting towels on them to reserve them . On vacating my room there is place for freshening up and leaving suitcase .

We did enjoy our stay at Golden Bay. The apt was nice. There were a couple issues that would have made the stay nicer...One of the doors to the patio had only one hinge, so it couldn't safely be used. It should have had a sign on it for safety. That door also didn't have blackout curtains and make it hard for the kids to sleep because of the lights on the property all night. Didn't tell me until the last night. I thought it was just the sun in the morning. It would have been really nice if there had been dish soap and dish towels for the kitchen area. We did use the kitchen. It worked fine. The pool area is nice, and the loungers have the best cushions, but so limited and not enough shade. At the beach you pay 10 Euro for 2 loungers and an “umbrella". We went out to try one morning, but all were already taken. We didn't try again. Food at the restaurant was good but took a while and sometime took a while to be recognized by staff to order if not sitting in the restaurant. They do work long hours and are pretty busy. Water is less expensive if you take away. We got lucky with parking. It wasn't too bad during the week, but weekends can be harder to get a spot. It is a public lot for the beach. Other restaurants and grocery in walking distance.